Cleaner's Terms of Business (Home)

Cleaner Terms and Conditions (Home)


In today’s busy world few people can find the time or the motivation to clean their own homes. Cleaning is thus a popular business and, as with any business, terms and conditions are essential.

This document is compliant with the GDPR (General Data Protection regulation).

This set of Cleaner Terms and Conditions is designed to apply to any cleaning business which provides cleaning services for private homes. Alternative terms of business have been designed for cleaning contracts which cover commercial properties such as individual offices or entire office buildings.

A "contract schedule" is also included which enables the terms and conditions contained within this document to be easily converted into a legally binding agreement.

This document has been updated to help traders comply with the Consumer Rights Act 2015 which came into force on 1st October 2015. The language and presentation are designed to be “consumer-friendly” and the document should make sense to an average consumer who has no specialist business or legal knowledge.

The template also complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13th June 2014. In particular:

- Customers entering into contracts “off the premises” of the trader are given a 14 day cooling-off period. This means they can change their mind for any reason after placing an order, subject to limited exceptions. Work can however commence within the cooling-off period so long as the customer expressly agrees to this.

- The customer is given a clear and concise summary of the pre-contract information they are entitled to receive.

It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This template has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that may be deemed “unfair”.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Cleaner Terms and Conditions contain the following clauses:

1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
4. Orders
5. Deposit
6. Fees and Payment
7. Cleaning Services
8. Your Obligations
9. Complaints and Feedback
10. Cancellation of Agreement During the Cooling Off Period
11. Termination
12. Effects of Termination
13. Events Outside of Our Control (Force Majeure)
14. Liability
15. How We Use Your Personal Information (Data Protection)
16. Other Important Terms
17. Law and Jurisdiction

And the following Schedules:

1. Service Agreement
2. Model Cancellation Form

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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