Cleaner Terms and Conditions (Home)

This set of Cleaner Terms and Conditions is designed to apply to any cleaning business which provides cleaning services for private homes. These terms of business can be provided to a client as  a stand-alone document or included in a document such as a quotation or displayed on a website. A form of "Service Agreement" is also included at Schedule 1 that can be used as the “Agreement” referred to in this document. The "Agreement" is the agreement in writing that incorporates these terms of business and constitutes the legally binding contract for the services. Alternatively cleaners can use their own form of Agreement. 

This document includes a simple cross-reference to a Privacy Policy. A range of Privacy Policy templates is available in our UK GDPR and Data Protection group.

Alternative terms of business have been designed for cleaning contracts which cover commercial properties such as individual offices or entire office buildings.

Customers entering into contracts “off the premises” of the trader are given a 14-calendar-day cooling-off period. This means they can change their mind for any reason after placing an order, subject to limited exceptions. Work can however commence within the cooling-off period so long as the customer expressly agrees to this.

The customer is also given a clear and concise summary of the pre-contract information they are entitled to receive.

It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This document has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that be deemed “unfair”.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Cleaner’s Terms and Conditions contain the following clauses:

1. Definitions and Interpretation 
2. Information about Us 
3. Communication and Contact Details 
4. Orders 
5. Deposit 
6. Fees and Payment 
7. Cleaning Services 
8. Your Obligations 
9. Problems with Our Service 
10. Complaints and Feedback 
11. Cancellation of Contract During the Cooling Off Period 
12. Termination 
13. Effects of Termination 
14. Events Outside of Our Control (Force Majeure) 
15. Liability 
16. How we use your Personal Information (Data Protection) 
17. Other Important Terms 
18. Regulations and Information 
19. Law and Jurisdiction

And the following Schedules:

1. Service Agreement 
2. Model Cancellation Form

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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