Doorstep Selling Terms and Conditions Templates

These professionally drafted Terms and Conditions templates are designed for businesses selling goods or services to consumers at their homes or workplaces – often referred to in law as off-premises or doorstep contracts. They help to ensure compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCRs”), the Consumer Rights Act 2015, and other relevant UK consumer protection legislation.

Doorstep selling can be a convenient and effective way to generate new business, but it also carries higher regulatory risk. Consumers are given enhanced protection where contracts are concluded away from the trader’s usual business premises. These templates are designed to make it easier for you to meet those stricter information and cancellation requirements while still using clear, practical terms that work in day-to-day trading.

What Do These Doorstep Selling Templates Cover?

This range of Terms and Conditions templates currently includes a range of documents, each designed for a different type of transaction carried out at a customer’s home or other off-premises location.

Doorstep Sale of Goods Terms and Conditions

A general doorstep selling template for traders selling goods to consumers at the door. It covers product descriptions, pricing, deposits, delivery or collection, transfer of risk, and the consumer’s cancellation and return rights under the CCRs.

Doorstep Sale of Goods + Consumables Terms & Conditions

Suitable where initial goods are supplied together with ongoing consumables (for example, equipment plus regular refills). It deals with both the initial sale and repeat deliveries, and incorporates appropriate cancellation, returns, and payment provisions for the different elements of the arrangement.

Doorstep Sale of Goods + Perishables Terms & Conditions

Designed for traders supplying goods that are perishable or time-sensitive, such as fresh food or flowers. As well as fulfilling the usual doorstep selling requirements, it includes tailored provisions for the limited or excluded cancellation rights that may apply to perishable goods, in line with the CCRs.

Doorstep Sale of Variable Priced Goods Terms & Conditions

Aimed at businesses selling goods where the final price cannot be fixed in advance (for example, goods sold by weight or volume). This version addresses estimates and pricing mechanisms, explains how the final price will be calculated, and sets out clear rights and obligations regarding cancellations and refunds.

Doorstep Sale of Services Terms and Conditions

Suitable for service providers who contract with consumers at their homes – for example, home maintenance, cleaning, or personal services. It covers pre-contract information, the 14-day cooling-off period, and commencement of services before the end of that period, together with payment, performance, liability, and termination provisions.

Doorstep Sale of Goods and Installation Services Terms & Conditions

Intended for traders who supply goods together with on-site installation (for example, fitted products or equipment that must be installed in the customer’s home). This template combines the key elements of both goods and services contracts, including delivery, installation standards, access, cancellations, and after-sales responsibilities.

Doorstep Selling Regulations Information

In addition to the range of templates, this information document provides plain language guidance on the applicable regulations, helping you understand when the CCRs apply, what information must be given to consumers, and how cancellation rights and procedures should be handled in practice.

Why Use These Templates?

The CCRs impose strict requirements on traders making off-premises (doorstep) contracts with consumers. Failure to comply can lead to extended cancellation periods, unpaid or refundable charges, enforcement action by regulators, and reputational damage to your business.

Using these templates helps to ensure that your business:

Meets all pre-contract information obligations for doorstep and other off-premises contracts under the CCRs;
Properly explains and manages consumer cancellation rights and cooling-off periods, including the limited or excluded cancellation rights that may apply to perishable goods;
Uses clear, consistent terms for different doorstep trading models, including one-off goods sales, repeat consumable supplies, variable priced goods, services, and goods requiring installation;
Provides fair, transparent terms consistent with the Consumer Rights Act 2015 and wider UK consumer protection law;
Incorporates appropriate clauses for delivery, access, installation, performance, pricing, liability, and data protection; and
Demonstrates a professional, compliant approach to doorstep selling that builds consumer confidence and reduces the risk of disputes.

Related Templates

A range of other Terms and Conditions templates are available to cover different sales channels and contract structures, including:

Distance Selling Terms and Conditions – for telephone, and other remote sales where contracts are concluded at a distance;
Standard Service Terms and Conditions – for on-site or face-to-face services carried out at your premises;
Standard Sale of Goods Terms and Conditions – for goods sold on your business premises;
Goods and Services Terms and Conditions – for contracts combining the sale of goods with related services, such as installation or maintenance; and
Website Terms and Conditions and Website Privacy and Cookie Policies.

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