Car Maintenance Terms and Conditions Templates

Garages and mechanics often deal with fast-moving work: estimates, authorisations, parts, diagnostics, payment, warranties, and the practical reality that customers may change their minds or query a bill after work has started. Clear terms and conditions help you set expectations from the outset and reduce the scope for disputes.

This range of templates is designed specifically for vehicle repair and maintenance businesses and includes both consumer (B2C) and business-to-business (B2B) terms, plus supporting documents for dealing with uncollected vehicles.

When Should You Use These Templates?

These templates are suitable if you provide repair, servicing, or maintenance services for cars and other vehicles and want to document things such as:

booking, authorisation, and what you’re permitted to do;
estimates and quotations (and what happens if additional work is required);
payment terms and collection;
liability limits (particularly for B2B work); and
practical “garage” issues such as diagnostics and (optionally) providing a courtesy car.

Consumer vs Business Customers

Some garages work almost exclusively with consumers; others do a mix of private and trade or business work.

B2C terms are drafted for use where your customer is a consumer and the booking may be made on-premises, off-premises, or at a distance, with references to the Consumer Contracts Regulations 2013 and the requirement to provide certain information before the consumer books the work.
B2B terms are drafted for work carried out for business customers and include liability limitations and exclusions more suited to B2B transactions.

What Templates Are Included?

Car Repair Terms and Conditions (B2C)

Consumer-facing terms for vehicle repair and maintenance work, with an optional provision covering courtesy cars.

Car Repair Terms and Conditions (VBRA Version) (B2C)

A consumer document designed for VBRA member garages, drafted to conform with the VBRA consumer code of practice and including additional consumer-facing protections (including VBRA conciliation and arbitration wording).

Car Repair Terms and Conditions (B2B)

B2B terms for vehicle repair and maintenance services provided to business customers, including liability limitation and exclusion wording, with an optional courtesy car provision.

Car Repair Terms and Conditions (Dispute Resolution) (B2B)

An alternative B2B set of terms with additional provisions on investigations and diagnostics, customer complaints handling, and dispute resolution.

Guidance Note: TIGA (Torts (Interference with Goods) Act 1977)

A practical guidance note explaining when and how the 1977 Act can allow a business to sell or dispose of a customer’s uncollected goods, and how the template notices shown below are intended to be used.

Notice to Customer to Collect Vehicle: Services and Repairs

A template notice for use where a vehicle has been repaired or serviced (or other work carried out) but the customer fails to collect it or give re-delivery instructions. The notice is designed to be used as part of the Section 12 procedure under TIGA and should be used in accordance with the guidance note.

Notice of Proposed Sale: Vehicle Services and Repairs

A follow-on notice for use if the customer still fails to collect the vehicle after the initial “notice to collect”, informing the customer that you propose to sell the vehicle if it is not collected, in accordance with the TIGA procedure.

Why Use These Templates?

Using these professionally drafted vehicle repair and maintenance terms, tailored to your sector helps you to:

set clear expectations about authorisation, estimates, and additional work;
reduce disputes by spelling out the customer’s obligations (including payment and collection arrangements);
choose wording appropriate to your customer type (B2C vs B2B), including consumer information requirements, where relevant;
manage more difficult scenarios (for example, diagnostic work and complaints handling in the “dispute-resolution” B2B version); and
where necessary, deal with uncollected vehicles using a documented process supported by the TIGA guidance note and notices.

For more information about each document in this range, please click on the links below:

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