Joiner Terms and Conditions (Home)
These Joiner Terms and Conditions are
designed for use by joiners providing their services to domestic clients
(i.e. consumers). These terms of business can be included in a document
such as a quotation or displayed on a website. They can also be used as a
This template is compliant with the GDPR (General Data Protection
Regulation), the Consumer Rights Act 2015, and the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013.
A "contract schedule" is also included which enables the terms contained
within this template to be easily converted into a legally binding
Customers entering into contracts “off the premises” of the trader are
given a 14-calendar-day cooling-off period. This means they can change
their mind for any reason after placing an order, subject to limited
exceptions. Work can however commence within the cooling-off period so long
as the customer expressly agrees to this.
The customer is also given a clear and concise summary of the pre-contract
information they are entitled to receive.
It is important for all traders to be aware of their obligations and the
rights of their customers under consumer protection laws. This template has
been drafted with these laws in mind. Take care when amending the template
to remain compliant with the legislation and, in particular, make sure you
do not include any terms that be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These Joiner’s Terms and Conditions contain the following clauses:
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
6. Fees and Payment
7. Joinery Services
8. Faulty Products
9. Problems with Our Service
10. Your Obligations
11. Complaints and Feedback
12. Changing the Start Date
13. Cancellation of Contract During the Cooling Off Period
14. Cancellation Outside of the Cooling Off Period
16. Effects of Termination
17. Events Outside of Our Control (Force Majeure)
19. How we use your Personal Information (Data Protection)
20. Other Important Terms
21. Regulations and Information
22. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on
the “Download Document” button below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.