Distance Selling Terms and Conditions Templates

These professionally drafted Terms and Conditions templates are designed for businesses selling goods or services to consumers at a distance – for example, by telephone or by email. They help to ensure compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCRs”), the Consumer Rights Act 2015, and other relevant UK consumer protection legislation.

Whether your business sells physical goods or provides digital or remote services, these templates ensure that your customer contracts meet the strict information and cancellation requirements of UK consumer law.

What Do These Distance Selling Templates Cover?

The Distance Selling Terms and Conditions currently include two templates:

Sale of Goods (Distance Selling) Terms and Conditions

Designed for businesses selling goods to consumers remotely (such as through a catalogue or telephone orders). It covers product descriptions, pricing, delivery, cancellation rights, returns, and refunds in line with the CCRs.

Sale of Services (Distance Selling) Terms and Conditions

Suitable for service providers offering remote or online services to consumers. This version includes provisions for pre-contract information, cancellation periods, and commencement of services before the expiry of the 14-day cooling-off period, ensuring full legal compliance.

Both templates set out the information that must be given to consumers before, during, and after the contract is made, including contact details, pricing, payment terms, delivery, and refund processes.

Why Use These Templates?

The CCRs impose strict requirements on all businesses selling to consumers at a distance. Failure to comply can result in extended cancellation periods, enforcement action, and reputational damage.

Using these templates helps to ensure that your business:

• Meets all pre-contract information obligations under the CCRs;
• Properly manages consumer cancellation rights and refunds;
• Provides clear and fair terms consistent with the Consumer Rights Act 2015;
• Incorporates appropriate clauses for delivery, performance, liability, and data protection; and
• Demonstrates a professional, transparent approach to distance selling.

Related Templates

A range of other terms and conditions templates are available, designed to suit a range of sales types, both online and in person, including:

• Website Terms and Conditions and Website Privacy and Cookie Policies;
• Standard Service Terms and Conditions for on-site or face-to-face transactions; and
• Standard Sale of Goods Terms and Conditions for on-site or face-to-face transactions.

Future Development of This Category

This category will expand to include B2B Distance Selling Terms and Conditions for businesses trading with other organisations via online or remote channels — coming soon.

The new B2B versions will mirror the structure and clarity of the existing consumer templates while removing statutory consumer rights and adding clauses for commercial flexibility, digital acceptance, and business-specific risk allocation.

These will provide a consistent, professional framework for all online and distance transactions, whether your customers are consumers or other businesses.

• Sale of Goods Distance Selling Terms and Conditions
• Sale of Services Distance Selling Terms and Conditions

Distance Selling Terms and Conditions Templates is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.