Builder Terms and Conditions (Home)
These Builder Terms and Conditions are designed for use by builders providing their services to domestic clients (i.e. consumers). These terms of business can be provided to a client as a stand-alone document or included in a document such as a quotation or displayed on a website. A form of "Service Agreement" is also included at Schedule 1 that can be used as the “Agreement” referred to in this document. The "Agreement" is the agreement in writing that incorporates these terms of business and constitutes the legally binding contract for the services. Alternatively builders can use their own form of Agreement.
This document includes a simple cross-reference to a Privacy Policy. A range of Privacy Policy templates is available in our UK GDPR and Data Protection group.
Customers entering into contracts “off the premises” of the trader are given a 14-calendar-day cooling-off period. This means they can change their mind for any reason after placing an order, subject to limited exceptions. Work can however commence within the cooling-off period so long as the customer expressly agrees to this.
The customer is also given a clear and concise summary of the pre-contract information they are entitled to receive.
It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This document has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
These Builder’s Terms and Conditions contain the following clauses:
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
4. Orders
5. Deposit
6. Fees and Payment
7. Building Services
8. Faulty Products
9. Problems with Our Service
10. Your Obligations
11. Complaints and Feedback
12. Changing the Start Date
13. Cancellation of Contract During the Cooling Off Period
14. Cancellation Outside of the Cooling Off Period
15. Termination
16. Effects of Termination
17. Events Outside of Our Control (Force Majeure)
18. Liability
19. How we use your Personal Information (Data Protection)
20. Other Important Terms
21. Regulations and Information
22. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form
This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.
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