Grievance Procedures

These Grievance Procedure Templates are designed to help employers and HR teams manage employee grievances in a fair, consistent, and well-structured way.

A grievance is a concern, complaint, or problem raised by an employee in relation to their work, working conditions, or treatment at work. Although grievance procedures are not generally prescribed by statute, employers should still follow a proper process and have regard to the ACAS Code of Practice.

This collection brings together the key documents needed to handle grievances from start to finish, including guidance, procedures, letters, meeting documents, and appeal paperwork. It is intended to support employers through the practical stages of the grievance process, from acknowledging a complaint and investigating it to holding meetings, confirming outcomes, and dealing with any appeal.

When These Grievance Templates Are Useful

These templates are particularly useful where an employee raises a formal concern and the employer needs to respond in a clear, procedurally sound manner.

They can help employers manage issues such as workplace complaints, concerns about treatment by managers or colleagues, disputes about working practices, and grievances that need to be investigated and addressed formally.

A Practical Grievance Process for Employers

The documents in this collection are designed to help employers follow a fair internal process, keep an appropriate written record, and communicate properly with the employee at each stage.

They also cover related situations that often arise in practice, such as rearranged meetings, non-attendance, overlapping issues, and appeals against grievance decisions.

Guidance and Supporting Documents Included

As well as template letters and forms, this collection includes supporting guidance and reference material to help employers understand how the grievance process should be handled in practice.

Taken together, these documents provide a solid framework for dealing with employee grievances in a way that is organised, fair, and easier to administer.

• Grievance Procedures
• The ACAS Code Of Practice
• Guidance Notes: Grievance Procedures
• Guidance Notes on Conducting Grievance Meetings
• Guidance Notes on Conducting Appeal Meetings
• Employee Grievance Letter
• Receipt of Grievance Letter
• Letter explaining it is not appropriate to deal with an issue under the formal grievance procedure
• Informal Discussion Letter
• Letter Advising an Employee that a Formal Grievance has been Raised Against Them
• Invitation to Investigatory Meeting Letter
• Grievance Meeting Letter
• Letter Rescheduling Grievance Meeting
• Letter advising that a new grievance will be dealt with as part of an existing grievance
• Letter to an employee who has failed to attend a grievance meeting
• Formal Grievance Record Form
• Grievance Meeting Decision Letter
• Employee Grievance Appeal Letter
• Grievance Appeal Meeting Letter
• Letter Rescheduling Grievance Appeal Meeting
• Grievance Appeal Decision Letter

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