Residential Lettings Documents
Discover a comprehensive suite of professionally drafted documents for residential letting agencies. The four agency-service terms and paired appointment forms in this collection are for property in England; do not use them for Welsh occupation contracts without separately developed Wales-specific terms.
What This Collection Covers
The collection of documents includes:
- Lettings Agency Terms and Conditions for letting only, letting and deposit holding, rent collection, and fully managed services
- Appointment Forms catering for letting and letting deposit holding, rent collection, and fully managed services
- Lettings Agency Fee List for Landlords and Tenants
- Pre-tenancy documentation such as Application Form for a Residential Tenancy (England) and Client Identification Form for Letting Agency
- Guidance Notes on compliance with Tenant Fees Act and Guidance Notes: Unfair Commercial Practices and Material Information for Estate and Lettings Agents
- Checklists for compliance with right to rent checks
- Client Money Policy for Residential Letting Agents (England)
- Information for Landlords on Renters Rights Act changes
These professionally drafted, simple to use documents are regularly updated taking on board the latest regulatory practices and legislation.
Browse the full list of documents below to find the templates that best suit your letting agency needs:
- Residential Lettings Agency Terms and Conditions (Fully Managed Service)
- Residential Lettings Agency Terms and Conditions (Rent Collection Service)
- Residential Lettings Agency Terms and Conditions (Letting & Deposit Holding Service)
- Residential Lettings Agency Terms and Conditions (Letting Only Service)
- Residential Lettings Agency Appointment Form (Fully Managed Service)
- Residential Lettings Agency Appointment Form (Rent Collection Service)
- Residential Lettings Agency Appointment Form (Letting & Deposit Holding Service)
- Residential Lettings Agency Appointment Form (Letting Only Service)
- Lettings Agency Fee List for Landlords and Tenants
- Renters’ Rights Act: Key Changes for Residential Landlords (England) from Letting Agents
- Guidance Notes: Unfair Commercial Practices and Material Information for Estate and Lettings Agents
- Guidance Note: Tenant Fees Act 2019 (England)
- Application Form for a Residential Tenancy (England)
- Right to Rent Guidance Notes for Letting Agents
- Letting Agent’s Holding Deposit Agreement (England)
- Third Party Consents to Letting Form
- Letting Agency Client (Landlord) Identification Form
- Landlord’s Approval of Letting Particulars Form
- Right to Rent Checklist for Lettings Agency
- Memorandum of Proposed Residential Tenancy
- Client Money Policy for Letting Agents (England)
- Letter from Agent Confirming Smoke Alarm Testing
- Agent’s Letter to Tenant Regarding Repairs to Smoke Alarms (England)
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Frequently Asked Questions
What are the different levels of service a letting agent can offer a landlord?
Commonly four. Letting only means finding and referencing a tenant and setting up the tenancy. Letting and deposit holding adds holding the tenant's deposit. Rent collection adds collecting the rent. Fully managed adds ongoing management, repairs and rent handling. Each level carries different duties and fees, so the terms and appointment form should match the service. This collection has terms and forms for all four.
What can I no longer charge a tenant now that the fees ban is in place?
Under the Tenant Fees Act 2019 you cannot charge tenants for things like referencing, admin, inventories, renewals or professional cleaning as a condition of the tenancy. Permitted payments are limited: rent, a refundable deposit capped at five weeks' rent (six weeks if the annual rent is 50,000 pounds or more), a holding deposit of up to one week's rent and limited default and variation charges. A civil breach can attract a financial penalty of up to £5,000. The £30,000 alternative to prosecution applies only where the statutory repeat-offence conditions are met. Use the fee list with the guidance and check the applicable legal limits.
Do I have to check a tenant's right to rent, and whose job is it if I am the agent?
Where the statutory scheme applies to the accommodation, the landlord must check every adult occupier before the tenancy agreement is entered into (for a written agreement, before it is signed). Statutorily exempt accommodation does not require the check. Responsibility can be transferred to the agent only by written agreement, after which the agent carries the statutory responsibility. Use the current Home Office code and keep the required records.
Do I need to protect a tenant's deposit if I collect it as the agent?
Yes. A tenancy deposit taken for an assured tenancy in England must be dealt with under an authorised Housing Act 2004 scheme: comply with the scheme's initial requirements and give the prescribed information within 30 days of receipt. This applies whether the landlord or agent holds the money. If the agent holds client money, separate Client Money Protection duties apply. The deposit-holding terms and client-money policy cover those separate obligations.
What do I have to display about my fees and memberships as a letting agent?
You must publicise, in your offices and on your website, a list of your fees, whether you are a member of a Client Money Protection scheme and which redress scheme you belong to. This is required by the Consumer Rights Act 2015 and the client money rules, and failing to display can bring a fine. The fee list and client money templates are built for display.
Should I tell my landlord clients about the Renters' Rights Act changes?
Yes, it is good practice and reduces your risk. The Renters' Rights Act reformed assured tenancies in England, ending section 21 and fixed terms and changing how notices, grounds and rent increases work, so landlords need to know before you set up a tenancy on outdated terms. Keeping clients informed protects both of you. The letting agent information note summarises the key changes for landlords.