Client Money Protection – Template Policy for Lettings Agency

Client Money Policy for Letting Agency


This Client Money Policy for Letting Agency is designed for use by residential lettings agencies. The policy sets out, for the benefit of both staff and clients, how the agency will deal with the receipt, banking and payment of client money.

This template policy includes a definition of client money, requires the agency and its staff to comply with legal and professional regulatory obligations and contains provisions regarding client bank accounts.

There is optional wording for the agency to confirm that it is a member of a Client Money Protection Scheme. Membership of such a scheme became compulsory when sections 133-135 of the Housing and Planning Act 2016 came into force.

Optional phrases/clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have purchased access to the appropriate document folder click on the “download document” button below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.