Residential Property Sales Terms and Conditions

These documents are designed for use by Residential Estate Agencies. They offer a comprehensive and extensive range of templates and documents useful for Residential Estate Agents. The documents have been drafted taking account of relevant legislation and guidance and industry best practice.

This extensive range includes Terms and Conditions and Appointment Forms which are for use together to create a contract between the Seller and the Estate Agent. The range includes versions to cover:

Sole Selling Rights (where the agent is entitled to commission even if the Seller finds a buyer himself);
Sole Agency (where only one agent is appointed); and
Joint Sole Agency (where the Seller appoints two agents).

The Terms and Conditions and Appointment Forms can be placed on the Agent’s website but they must also be provided to Sellers or made available in hard copy. An agency contract is formed by the Seller completing and signing the Appointment Form, confirming acceptance of the Terms and Conditions, and the Agent signing to confirm the appointment.

Estate Agents must comply with The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) which are designed to ensure fairness, honesty, and transparency in property transactions. These Regulations are designed to protect consumers from deceptive practices and ensure they receive all necessary information to make well-informed decisions. This suite includes documents aligned with the latest guidance from the National Trading Standards Estate and Lettings Agency Team (NTSELAT) on Material Information requirements.

To support your agency's Anti-Money Laundering (AML) compliance, there is a full range of AML template policies and documents. Breaches of AML regulations can result in unlimited fines, and in some cases, criminal prosecution so it is important for Estate Agencies have appropriate policies and documents in place. The AML templates, policies, and supporting documents have been updated to reflect current industry best practices and the latest regulatory guidance.

From 14 May 2025, Lettings Agents will be classified as ‘relevant firms’ under the Sanctions and Anti-Money Laundering Act 2018, significantly expanding their compliance obligations. This suite of updated documents has been revised to reflect these important regulatory changes and support ongoing compliance as well as new documents to assist in understanding AML regulations.

Please select from the range of options below to find the documents most relevant to your agency’s needs.

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All Estate Agency Ts & Cs