Residential Lettings Agency Terms and Conditions (Fully Managed Service)
These Residential Lettings Agency Terms and Conditions (Fully Managed Service) are designed for estate agents specialising in lettings and property management. They outline the responsibilities of both the Agency and the Owner/Landlord and specify how commission will be paid. Together with the Residential Agency Appointment Form (Fully Managed Service), they form the contract between the Agency and the Owner/Landlord.
This version of the Terms and Conditions should be used where the Agency will be providing a “Fully Managed” service. This means the agent will be dealing with the day-to-day management of the property, as well as finding a tenant and setting up a tenancy.
Other versions are available for “Letting and Rent Collection” or “Letting Only” arrangements.
This version of the Terms and Conditions take into account the changes to the Fire Safety Regulations 2023 (applicable to England only), as well as the Tenant Fees Act 2019, and the Renting Homes (Fees etc.) (Wales) Act 2019.
The Fire Safety Regulations 2023 (applicable to England only strengthen fire safety requirements in England.
The Tenant Fees Act 2019 ban most upfront fees charged to Tenants in England.
The Renting Homes (Fees etc.) (Wales) Act 2019 also ban most upfront fees charged to tenants in Wales.
The Terms and Conditions contain the following clauses:
Clause 1: contains definitions and key terms relating to the commission which includes two parts: the “Letting Commission”, paid for finding a tenant and setting up the tenancy agreement; and the “Management Commission”, paid for managing the property during the tenancy
Clauses 2 and 3: outlines information about the Agent and communication and contact details.
Clause 4: outlines the appointment of the Agent.
Clause 5: explains the Agent’s responsibilities including creating property listings, screening tenants, meeting legal requirements for gas, electrical and fire safety, managing tenants’ security deposits, collecting rent, following up on overdue rent, and handing maintenance issues.
Clause 6: outlines the Owners responsibilities. These include getting any necessary approvals from insurers, landlords, or mortgage companies, and meeting legal requirements for gas appliances, electrical safety, and fire safety.
Clause 7: outlines the Cancellation of Contract during the Cooling Off Period as required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which relate to contract made in a consumers home or otherwise off the traders premises.
Clause 8: deals with termination of the contract between the Agent and the Owner. Different rules apply depending on whether its during the Introduction Period (before a tenant is found) or the Management Period (while a tenancy is active).
Clause 9: deals with renewing or extending the tenancy. If the tenant stays after the original agreement ends, the Agent is entitled to additional commission called “Renewal Commission.”
Clause 10: outlines the Agents complaints process and confirms which redress scheme they are part of.
Clause 11: deals with the Client Money Protection Schemes for Property agents.
Clause 12: is a standard clause relating to the nature of the Agreement.
Clause 13: deals with Data Protection.
Clause 14: deals with Money Laundering Regulations.
Clause 15: deals with Consumer Protection and Disclosure of Information.
Clauses 16 and 17: standard clauses relating to Relationship of the parties and VAT
Clause 18: sets out other important terms
Clause 19: deals with other information for the owner
Clause 20: standard jurisdiction clause.
Optional phrases/clauses are enclosed in square brackets. These should be read carefully and selected to be compatible with one another. Unused options should be removed from the document.
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