Residential Lettings Agency Terms and Conditions (Fully Managed Service)

These Residential Lettings Agency Terms and Conditions are for letting agents providing a fully managed residential letting service for a landlord or property owner.

Use them with the Residential Agency Appointment Form (Fully Managed Service). Together, they form the agency’s contract with the landlord/owner.

What does the fully managed letting service cover?

Use this version where the agency manages the letting from initial instruction through to day-to-day tenancy management, including:

• marketing, tenant enquiries, referencing and required checks;
• rent collection, arrears, maintenance coordination and ongoing management;
• deposit handling, tenant documents, notices and prescribed information; and
• rent advice, property condition and relevant compliance matters.

How are management commission and extra services dealt with?

The terms provide for letting commission for tenant introduction and tenancy setup, plus management commission for ongoing property management. Additional services, including safety checks, EPCs and inventories, should be set out in the Appointment Form and Agency Fees list.

Who is responsible for deposits, right to rent checks and landlord duties?

The terms cover holding deposit arrangements where applicable, tenancy deposit protection, Housing Act 2004 prescribed information and required documents, notices and prescribed information under applicable law, including the Renters' Rights Act.

• Landlord/owner responsibilities include ownership confirmation, property standards, Tenant Fees Act 2019 compliance and forthcoming Renters' Rights Act 2025 requirements.
• Renters' Rights Act points include non-discrimination, pet requests, statutory rent increases and restrictions on re-letting after tenancy termination.
• Right to rent checks are included subject to the landlord/owner entering into a Right to Rent Responsibility Transfer Agreement.

Which residential lettings agency terms should I use?

Following the removal of fixed term tenancies under the Renters' Rights Act 2025, renewal commission wording has been replaced with a review option, allowing commission arrangements to reflect the agency’s business model, tenancy agreements and the circumstances.

Wider compliance wording covers cancellation rights, termination, complaints and redress, Client Money Protection, data protection and GDPR, Anti-Money Laundering, consumer protection, VAT and financial provisions.

Use this version for ongoing management. Narrower versions are available for rent collection, letting and deposit holding, and letting only arrangements.

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