Lettings Agency Fee List for Landlords and Tenants

This Lettings Agency Fee List for Landlords and Tenants template helps letting agencies clearly publish fees, charges and services for landlords and tenants.

It provides a structured format for showing what each service covers, the fee or pricing method, and whether the landlord or tenant pays.

What letting agency fees and services should be shown?

Use this template to present key fee information transparently, including:

• services provided by the Agent;
• a short description of each service;
• the fee, charge or pricing structure; and
• whether the cost is payable by the landlord or tenant.

Fees should be accurate, complete, clearly explained and inclusive of VAT. Where a fixed amount cannot be given, the calculation method, such as a percentage of rent, should be stated. Failure to comply may result in financial penalties.

England and Wales letting agency fee rules

This template reflects the Tenant Fees Act 2019, which affects England only, and the Renting Homes (Fees etc.) (Wales) Act 2019, which affects Wales only.

The two regimes are similar but different, so landlords and letting agents should comply with the rules that apply to the relevant property. See the Guidance Note: Tenant Fees Act 2019 (England) and Guidance on Renting Homes (Fees etc.) (Wales) Act 2019 for Residential Landlords and Letting Agents.

Where must a letting agency fee list appear?

The fee list must be displayed prominently at each agency premises and on the agency’s website, if it has one.

Under the Tenant Fees Act 2019, agents advertising on third-party websites, such as Zoopla or Rightmove, must ensure that the fee list is published there or that there is a link to the agent’s website where it is published.

For Wales, the Renting Homes (Fees etc.) (Wales) Act 2019 gives Welsh Ministers power to introduce future regulations requiring letting agents advertising Welsh properties on third-party sites to publicise their fees on those sites.

Fire safety, client money and redress information

The template also includes provisions for fire safety obligations, including fire door checks where applicable, Client Money Protection scheme membership where client funds are held, and redress scheme membership.

Lettings Agency Fee List for Landlords and Tenants is part of Property. Just £38.50 + VAT provides unlimited downloads from Property for 1 year.