Residential Lettings Agency Terms and Conditions (Letting & Deposit Holding Service) 
These Residential Lettings Agency Terms and Conditions are for letting agents providing a letting and deposit holding service for a landlord or property owner.
Use them with the Residential Lettings Agency Appointment Form (Letting & Deposit Holding Service). Together, they form the agency’s contract with the landlord/owner.
What does the letting and deposit holding service cover?
Use this version where the agency handles the main letting stages and holds the tenancy deposit, including:
- marketing, tenant enquiries, referencing and required checks;
- holding deposit arrangements where applicable;
- tenancy deposit protection, prescribed information and tenant documents; and
- rent advice, property condition and relevant compliance matters.
How are letting commission and extra services dealt with?
The terms provide for letting commission for tenant introduction and tenancy setup. Extra services, including safety checks, EPCs and inventories, should be set out in the Appointment Form and Agency Fees list.
Who is responsible for landlord duties and Renters' Rights Act points?
Landlord/owner responsibilities include required consents, accurate property information, ownership confirmation, safety and housing law compliance, Tenant Fees Act 2019 compliance and forthcoming Renters' Rights Act 2025 requirements.
Renters' Rights Act points include non-discrimination, pet requests, the statutory rent increase procedure and restrictions on re-letting after tenancy termination.
Right to rent checks are included subject to the landlord/owner entering into a Right to Rent Responsibility Transfer Agreement.
Which residential lettings agency terms should I use?
Following the removal of fixed term tenancies, renewal commission wording has been replaced with a review option, allowing commission arrangements to reflect the agency’s business model and tenancy agreements.
Wider compliance wording covers cancellation rights, termination, complaints and redress scheme membership, Client Money Protection, data protection and GDPR, Anti-Money Laundering, consumer protection, VAT and financial provisions.
Use this version for letting and deposit holding. Other versions are available for rent collection, letting only and fully managed arrangements.
Residential Lettings Agency Terms and Conditions (Letting & Deposit Holding Service) is part of Property. Just £38.50 + VAT provides unlimited downloads from Property for 1 year.