Informal Discussion Letter

This Informal Discussion Letter is for use after an employer has discussed an employee’s grievance informally.

It confirms in writing what was discussed during that informal conversation and records any action that has been agreed.

When to Use This Informal Grievance Letter

Under the ACAS Code of Practice, grievances should, where possible, be dealt with informally first.

Where the issue is more serious, or where the employee has already tried to raise it informally without success, the matter may need to proceed under the formal grievance procedure instead.

ACAS Code and Related Grievance Documents

This letter should be used alongside the Guidance Notes: Grievance Procedures and the Grievance Policy and Procedure documents.

The ACAS Code of Practice is not compulsory. However, Employment Tribunals may adjust awards by up to 25% where an employer or employee has unreasonably failed to comply with it.

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