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Sale of Goods Terms and Conditions (Business to Consumer)


These Sale of Goods Terms and Conditions are designed for use in business to consumer transactions.

The terms of this document have been specifically written in a consumer-friendly manner and are designed to be understood by an average consumer, requiring no specialist business or legal knowledge.

This template is suitable for use with a wide range of goods and can thus be applied to most every-day sale of goods transactions. These terms can be used whether the seller is the manufacturer of the goods or simply a reseller.

This document better reflects the pre-contract information requirements for on-premises contracts established by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The customer is given a clear and concise summary of the information they are entitled to receive under the Regulations thus making it easier both for the customer to understand their rights and for the seller to understand their obligations.

It is important for all sellers to be aware of their obligations and the rights of their customers. The terms of this document have been written with these laws in mind. The terms have been designed to be easily understood by consumers and to be fair to them.

This template is intended suitable only where the seller and buyer are based in the UK and the goods are to be delivered in the UK. For any other case, you should take professional legal advice as to suitable terms of agreement. 

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document is duplicated in the Sale and Supply of Goods Agreements group.

These Sale of Goods Terms and Conditions contain the following clauses:

1. Definitions and Interpretation 
2. Information About Us 
3. The Contract 
4. Description and Specification of Goods 
5. Orders 
6. Price and Payment 
7. Delivery 
8. Faulty, Damaged or Incorrect Goods 
9. Returning Goods If You Change Your Mind
10. Our Liability 
11. Events Outside of Our Control (Force Majeure) 
12. Communication and Contact Details 
13. Complaints and Feedback 
14. How We Use Your Personal Information (Data Protection) 
15. Other Important Terms 
16. Alternative Dispute Resolution 
17. Governing Law and Jurisdiction

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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Sale of Goods Terms and Conditions (Business to Consumer) is part of Business Documents. Just £35.00 + VAT provides unlimited downloads from Business Documents for 1 year.

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