Sale of Goods Terms and Conditions (Bespoke Goods) (B2C)
These Sale of Bespoke Goods Terms and Conditions are designed for use in
business to consumer transactions.
The terms of this document have been specifically written in a
consumer-friendly manner and are designed to be understood by an average
consumer, requiring no specialist business or legal knowledge.
These terms are suitable for use with a wide range of goods and can thus be
applied to most every-day sale of goods transactions. This document can be
used whether the seller is the manufacturer of the goods or simply a
This template contains additional provisions over and above our standard
Sale of Goods Terms and Conditions, making them suitable for the sale of
bespoke goods which have been produced or altered to the customer’s
This document better reflects the pre-contract information requirements for
on-premises contracts established by the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013. The customer is
given a clear and concise summary of the information they are entitled to
receive under the Regulations thus making it easier both for the customer
to understand their rights and for the service provider to understand their
It is important for all sellers to be aware of their obligations and the
rights of their customers. This template has been written with these laws
in mind. These terms have been designed to be easily understood by
consumers and to be fair to them.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These Sale of Bespoke Goods Terms and Conditions contain the following
1. Definitions and Interpretation
2. Information About Us
3. The Contract
4. Description and Specification of Goods
6. Price and Payment
8. Faulty, Damaged or Incorrect Goods
9. Returning Goods If You Change Your Mind
10. Our Liability
11. Events Outside of Our Control (Force Majeure)
12. Communication and Contact Details
13. Complaints and Feedback
14. How We Use Your Personal Information (Data Protection)
15. Other Important Terms
16. Alternative Dispute Resolution
17. Governing Law and Jurisdiction
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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