Sale of Goods Terms and Conditions (Bespoke Goods) (B2C)

These Sale of Bespoke Goods Terms and Conditions are designed for use in business-to-consumer (B2C) transactions.

The terms are written in a consumer-friendly way and are intended to be understood by an average consumer without specialist business or legal knowledge.

Use these terms where goods are made or altered to the customer’s requirements

This template includes additional provisions beyond the standard B2C sale of goods terms, making it suitable for bespoke goods produced or altered to the customer’s requirements.

For standard (non-bespoke) consumer sales, see Sale of Goods Terms and Conditions (B2C).

Suitable for a wide range of everyday B2C sales

These terms are suitable for use with a wide range of goods and can be applied to many everyday sale of goods transactions.

They can be used whether the seller is the manufacturer of the goods or a reseller.

Information customers must receive for on-premises sales

This document reflects the pre-contract information requirements for on-premises contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The customer is given a clear, concise summary of the information they are entitled to receive under the Regulations, helping the customer understand their rights and the seller understand their obligations.

If you sell to consumers at a distance (for example online or by telephone), consider using Distance Selling Terms and Conditions. If you conclude contracts with consumers in their home or workplace, see Doorstep Selling Terms and Conditions.

Consumer rights, fair dealing and UK-only scope

It is important for all sellers to be aware of their obligations and the rights of their customers. These terms have been written with those laws in mind and are designed to be fair and easy for consumers to understand.

This template is only suitable where the seller and buyer are based in the UK and the goods are to be delivered in the UK. For any other case, you should take professional legal advice as to suitable terms of agreement.

What the terms cover

• Definitions, interpretation and information about the seller
• Contract formation, description/specification of the bespoke goods, orders, and pricing/payment
• Delivery
• Faulty, damaged, or incorrect goods
• Returns where the customer changes their mind
• Liability and events outside a party’s control (force majeure)
• Communication, complaints and feedback
• Data protection and other important terms (including ADR and governing law/jurisdiction)

If you supply goods together with related services (for example installation), see Goods and Services Terms and Conditions.

Sale of Goods Terms and Conditions (Bespoke Goods) (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.