Standard Service Agreements Templates

When providing services in the course of business, a well-drafted service agreement helps both parties understand what is expected, how the services will be delivered, how fees will be paid, and what happens if something goes wrong.

The templates in this collection share a consistent core structure (so they are familiar to work with), but include variations for different situations, including business and consumer clients, TUPE risk, deliverables and intellectual property, milestone-based projects, and sub-contracting.

When Should You Use These Templates?

Choose a document from this range if you want a clear written agreement that you can tailor to your service model, and in particular if you need to:

set out the scope of services in a structured way (often through schedules), rather than trying to cram everything into the main body;
choose the right approach for business clients or consumer clients, including consumer-friendly drafting where required;
address TUPE risk where staff may transfer at the start or end of a service arrangement;
deal properly with services that produce deliverables and intellectual property (for example, creative work, content, designs, or other outputs);
run a project in milestones, with clear acceptance and payment triggers at each stage;
allow sub-contracting in a controlled way in a business-to-business engagement.

What Templates Are Included?

Pre-Contract Document

Memorandum of Understanding: Services Agreement

A non-binding heads of terms document to help parties agree key commercial points before drafting and signing a definitive services agreement.

Core Standard Service Agreements

Standard Service Agreement (B2C)

A consumer-facing service agreement template for everyday services, designed to be clear and fair to consumers while still covering key protections.

Standard Service Agreement (TUPE on Exit Option) (B2B)

A business-to-business service agreement with optional TUPE provisions for scenarios where staff may transfer when services move away from the provider.

Standard Service Agreement (TUPE on Entry Option) (B2B)

A business-to-business service agreement with optional TUPE provisions for scenarios where staff may transfer from the client to the provider at the start.

Services Producing Deliverables and Intellectual Property

Standard Service Agreement with IP and Ownership Options (B2C)

A consumer-facing service agreement for services that create intellectual property, with options to license the output to the customer or assign it.

Standard Service Agreement with Deliverables (TUPE on Exit Option) (B2B)

A business-to-business agreement for services that produce defined deliverables, including structured IP ownership options and optional TUPE on exit provisions.

Standard Service Agreement with Deliverables (TUPE on Entry Option) (B2B)

A business-to-business deliverables agreement with the same core deliverables and IP approach, plus optional TUPE on entry provisions benefiting the provider.

Milestone-Based Services

Standard Service Agreement with Project Milestones (B2C)

A consumer-facing agreement for staged projects, linking payment to milestone completion and recording the project plan and milestone payments in schedules.

Standard Service Agreement with Milestones (TUPE on Exit Option) (B2B)

A business-to-business agreement for milestone-based work, with clear acceptance criteria and payment triggers, plus optional TUPE on exit provisions.

Standard Service Agreement with Milestones (TUPE on Entry Option) (B2B)

A business-to-business milestone agreement with optional TUPE on entry provisions, designed for staged delivery where payments are tied to milestones.

Sub-Contracting

Service Agreement with Enhanced Sub-Contracting Provisions (B2B)

A business-to-business agreement allowing the service provider to sub-contract some or all obligations, with the main deal structured through schedules.

(Note that all of the B2B service agreements in this range allow for sub-contracting, but this template includes additional provisions focused on sub-contracting arrangements and controls.)

Why Use These Templates?

These templates help you start from a solid, consistent structure and then choose the variant that matches how you actually deliver services. They are particularly helpful where you need to manage TUPE risk, milestone-based payments, or the creation of deliverables and intellectual property, without drafting from scratch each time.

For more information about each document in this collection, please click on the links below:

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