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Service Agreements & SLAs

Standard Service Agreements Templates

When providing services in the course of business, a well-drafted service agreement helps both parties understand what is expected, how the services will be delivered, how fees will be paid, and what happens if something goes wrong.

The templates in this collection share a consistent core structure (so they are familiar to work with), but include variations for different situations, including business and consumer clients, TUPE risk, deliverables and intellectual property, milestone-based projects, and sub-contracting.

When Should You Use These Templates?

Choose a document from this range if you want a clear written agreement that you can tailor to your service model, and in particular if you need to:

  • set out the scope of services in a structured way (often through schedules), rather than trying to cram everything into the main body;
  • choose the right approach for business clients or consumer clients, including consumer-friendly drafting where required;
  • address TUPE risk where staff may transfer at the start or end of a service arrangement;
  • deal properly with services that produce deliverables and intellectual property (for example, creative work, content, designs, or other outputs);
  • run a project in milestones, with clear acceptance and payment triggers at each stage;
  • allow sub-contracting in a controlled way in a business-to-business engagement.

What Templates Are Included?

Pre-Contract Document

Memorandum of Understanding: Services Agreement

A non-binding heads of terms document to help parties agree key commercial points before drafting and signing a definitive services agreement.

Core Standard Service Agreements

Standard Service Agreement (B2C)

A consumer-facing service agreement template for everyday services, designed to be clear and fair to consumers while still covering key protections.

Standard Service Agreement (TUPE on Exit Option) (B2B)

A business-to-business service agreement with optional TUPE provisions for scenarios where staff may transfer when services move away from the provider.

Standard Service Agreement (TUPE on Entry Option) (B2B)

A business-to-business service agreement with optional TUPE provisions for scenarios where staff may transfer from the client to the provider at the start.

Services Producing Deliverables and Intellectual Property

Standard Service Agreement with IP and Ownership Options (B2C)

A consumer-facing service agreement for services that create intellectual property, with options to license the output to the customer or assign it.

Standard Service Agreement with Deliverables (TUPE on Exit Option) (B2B)

A business-to-business agreement for services that produce defined deliverables, including structured IP ownership options and optional TUPE on exit provisions.

Standard Service Agreement with Deliverables (TUPE on Entry Option) (B2B)

A business-to-business deliverables agreement with the same core deliverables and IP approach, plus optional TUPE on entry provisions benefiting the provider.

Milestone-Based Services

Standard Service Agreement with Project Milestones (B2C)

A consumer-facing agreement for staged projects, linking payment to milestone completion and recording the project plan and milestone payments in schedules.

Standard Service Agreement with Milestones (TUPE on Exit Option) (B2B)

A business-to-business agreement for milestone-based work, with clear acceptance criteria and payment triggers, plus optional TUPE on exit provisions.

Standard Service Agreement with Milestones (TUPE on Entry Option) (B2B)

A business-to-business milestone agreement with optional TUPE on entry provisions, designed for staged delivery where payments are tied to milestones.

Sub-Contracting

Service Agreement with Enhanced Sub-Contracting Provisions (B2B)

A business-to-business agreement allowing the service provider to sub-contract some or all obligations, with the main deal structured through schedules.

(Note that all of the B2B service agreements in this range allow for sub-contracting, but this template includes additional provisions focused on sub-contracting arrangements and controls.)

Why Use These Templates?

These templates help you start from a solid, consistent structure and then choose the variant that matches how you actually deliver services. They are particularly helpful where you need to manage TUPE risk, milestone-based payments, or the creation of deliverables and intellectual property, without drafting from scratch each time.

For more information about each document in this collection, please click on the links below:

Standard Service Agreements Templates is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.

Frequently Asked Questions

Which standard service agreement should I use, for a consumer or a business client? +
Match the template to who your client is. Use a B2C version where your client is a consumer, because consumer contracts must be fair and clear and consumers have extra statutory protection under the Consumer Rights Act 2015. Use a B2B version where your client is another business, where you have more freedom on risk allocation and can allow sub-contracting. This range pairs each situation with the right base template, then adds options for TUPE, deliverables and milestones.
I run projects in stages, how do I tie payment to progress? +
Use a milestone version. It records the project plan and the milestone payments in schedules, with acceptance criteria at each stage, so the client pays as defined stages are completed and signed off rather than all at once. This protects your cash flow and gives the client clear checkpoints. Milestone templates come in consumer and business forms, with optional TUPE wording where staff might transfer.
The work will produce designs or content, how do I make sure ownership is clear? +
Decide upfront whether the client owns the output or just gets a licence to use it, then put it in writing. By default the creator, not the paying client, owns copyright in commissioned work unless it is assigned in writing and signed. The deliverables and IP versions here give you both routes: assign the IP to the client, or license it while you keep ownership. Pick the option that matches what you agreed and price accordingly.
What is the difference between TUPE on entry and TUPE on exit? +
TUPE on entry covers staff transferring to you at the start, for example when you take over a service the client or another provider ran before. TUPE on exit covers staff transferring away from you at the end, when the service moves to the client or a new provider. The Transfer of Undertakings (Protection of Employment) Regulations 2006 can move the assigned employees automatically in either case. Choose the option that reflects where the transfer risk sits in your deal.
Can I sub-contract part of the job to someone else? +
Yes, in the B2B agreements you can, and one version adds enhanced sub-contracting controls. Remember that sub-contracting does not pass your responsibility to the client: you normally remain liable to the client for the sub-contractor's work and breaches as if they were your own. So vet sub-contractors, flow down the key obligations and keep back to back cover. The consumer versions are not designed for open sub-contracting.
What is a memorandum of understanding and is it legally binding? +
The memorandum of understanding here is a non-binding heads of terms document. It records the key commercial points the parties expect to agree, such as scope, price and timing, before anyone drafts and signs the full agreement. It helps both sides check they are aligned and speeds up the final contract, but it is not meant to create a binding services contract by itself. Use it as a stepping stone, then move to a signed service agreement.
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