Standard Service Agreement (B2C)
This Service Agreement has been designed for use in business to consumer transactions. The terms of this document have been specifically written in a consumer-friendly manner and are designed to be understood by an average consumer, requiring no specialist business or legal knowledge.
The data protection provisions in this document have been reviewed and updated for Brexit. The data protection clause has been reduced to a simple cross-reference to a privacy notice or policy, making it more user-friendly.
This agreement is suitable for use with a wide range of services and can thus be applied to many every-day service contracts. This document is designed for use by a service provider.
It is important for all service providers to be aware of their obligations and the rights of their customers. The terms included in this template have been written with these laws in mind. The terms have been designed to be easily understood by consumers and to be fair to them.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
This Service Agreement contains the following clauses:
1. Definitions and Interpretation
2. Information About Us
3. The Contract
4. Price and Payment
5. Providing the Services
6. Problems with the Services and Your Legal Rights
7. Our Liability
8. Events Outside of Our Control (Force Majeure)
9. Cancellation
10. Communication and Contact Details
11. Complaints and Feedback
12. How We Use Your Personal Information
13. Other Important Terms
14. [Alternative Dispute Resolution]
14. Governing Law and Jurisdiction
and the following schedules:
1. The Services
2. The Price
This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.
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