Standard Service Agreement (B2C)
This Standard Service Agreement (B2C) is designed for business-to-consumer transactions and is suitable for a wide range of everyday service contracts.
It is intended for use by a service provider and has been written in a consumer-friendly style so that an average consumer can understand it without needing specialist business or legal knowledge.
The data protection clause has been simplified to a cross-reference to a privacy notice or policy. References to data protection legislation in this document include the UK GDPR.
Designed for consumer-facing service contracts
This agreement is drafted for use where services are supplied to consumers rather than business clients.
The terms are written with service providers’ legal obligations and consumers’ rights in mind, and are intended to be fair and easy for consumers to follow.
What the agreement covers
- how the contract is formed;
- price and payment;
- how the services are provided;
- problems with the services and the customer’s legal rights;
- liability, cancellation, and complaints; and
- how personal information is used.
Simple structure with key service detail in schedules
The main body of the agreement sets out the core legal terms, while the schedules record the practical detail of the transaction.
- The Services – the services being provided; and
- The Price – the agreed charges.
Consumer-friendly drafting
The wording is designed to be accessible and straightforward, while still covering the main legal and commercial points that a service provider needs to address in a B2C arrangement.
Standard Service Agreement (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.