Services Agreements and SLA Templates
If you provide services, clear documentation helps both parties understand what is being delivered, how it will be managed, and what happens if something goes wrong. This range includes service agreement templates and service level agreements (SLAs) covering common service contracting scenarios, including specialist and regulated arrangements.
Legal and Compliant
All Simply-Docs templates are written and maintained by experienced legal professionals. These service agreement templates are regularly reviewed and updated to ensure continued compliance with current UK law.
When Should You Use These Templates?
Use this range if you want to document service provision in a way that matches how your business operates, for example:
- where you want a signed agreement rather than issuing terms alone
- where the services are ongoing and you need clarity on service levels and performance standards
- where the services involve deliverables and intellectual property rights
- where TUPE risk may arise at the start or end of a service contract
- where your services are specialist and you want a sector-appropriate agreement rather than adapting a generic template
What Is Included in This Range?
This range is organised into subfolders so you can go straight to the templates you need:
- Standard Service Agreement Templates - Core service agreement templates with a consistent structure, with options for business or consumer clients, TUPE, milestones, deliverables, and intellectual property.
- Service Level Agreement Templates - Alternative SLA templates, including a flexible general SLA and sector-specific options such as website hosting, IT support, internal help desks, and SEO services.
- IT Service Agreement Templates - Agreements for business-to-business IT service provision, including IT support service agreements and a specialist co-location agreement.
- Security Service Agreement Templates - Specialist agreements for door supervision and manned guarding, with alternative insurance approaches for subcontractors.
- Miscellaneous Service Agreement Templates - Sector-specific agreements that do not sit elsewhere, including PR services, advertising agency services, bookkeeping, and translation.
- Business Services Information Form Templates - Supporting compliance documents for the Provision of Services Regulations 2009, including business information and requested information forms.
- Services Terms of Business Templates - A small selection of general and sector-specific terms of business for service providers, alongside the wider Terms and Conditions Templates range.
Why Subscribe to Simply-Docs Business?
In addition to being able to select from this extensive range of service agreement document templates, a subscription provides unlimited downloads of all contracts, letters, forms, policies, and more for one year, enabling you to document and protect your business transactions and to ensure compliance with regulations.
Click on the links below to discover the full range of service agreement and SLA templates:
Services Agreements and SLA Templates is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.
Frequently Asked Questions
I provide services to clients, do I need a signed service agreement or will terms and conditions do? +
A signed service agreement is worth using where the work is ongoing, involves service levels, deliverables or intellectual property, or where staff might transfer under TUPE. For simpler one-off jobs, terms of business issued with your quotation or invoice are often enough. This range gives you both: full service agreements for business and consumer clients, and lighter terms of business for everyday work. Choose by how much is at stake and how bespoke the job is.
What is the difference between a service agreement and a service level agreement? +
A service agreement sets out the deal: scope, fees, responsibilities, liability and termination. A service level agreement, or SLA, adds measurable performance standards on top, such as uptime targets or response times, plus how performance is monitored and reported and what happens if standards are missed, for example service credits. Use a plain service agreement for straightforward work, and an SLA where the client needs guaranteed, measurable performance over a longer term.
Do I have to guarantee my services are perfect, or just carried out properly? +
The law implies a duty to carry out your services with reasonable care and skill, not to guarantee a perfect result. For business clients this comes from the Supply of Goods and Services Act 1982, and for consumers from the Consumer Rights Act 2015. So you are judged on how competently you worked, not on achieving a flawless outcome, unless you separately promise a specific result. These agreements let you define scope and standards clearly so expectations stay realistic.
Could staff transfer to or from me when a service contract starts or ends? +
Yes, this is TUPE risk. Under the Transfer of Undertakings (Protection of Employment) Regulations 2006 a service provision change, for example when work is outsourced to you, moves from another contractor to you, or comes back in-house from you, can transfer the staff assigned to that work along with their employment terms. It does not always apply, but where it does the affected employees move automatically. Several agreements in this range include optional TUPE on entry or on exit wording to deal with this.
Who owns work I create for a client, such as designs, content or reports? +
By default the person who creates a commissioned work owns the copyright in it, not the client who paid for it, unless you agree otherwise in writing. Without a written assignment the client usually gets only an implied licence to use the work for its intended purpose. So if the client is to own the output, the agreement must assign it in writing and be signed. The deliverables and IP versions in this range set out licence or assignment options so ownership is clear.
Can I limit what I am liable for if the service goes wrong? +
Usually yes, within limits. In business contracts you can cap or exclude some liability, but under the Unfair Contract Terms Act 1977 you cannot exclude liability for death or personal injury caused by negligence, and other exclusions only bind if they are reasonable. Consumer contracts are more restricted still. These agreements include liability clauses you can tailor, but keep any cap realistic so it stands up as reasonable.
