Standard Service Agreement with Project Milestones (B2C)
This Standard Service Agreement with Project Milestones (B2C) is designed for business-to-consumer transactions where a project is divided into milestones, with payments linked to each stage.
It is suitable for a wide range of everyday service contracts and is intended for use by a service provider. The wording is consumer-friendly and designed to be understood without specialist business or legal knowledge.
The data protection clause has been simplified to a cross-reference to a privacy notice or policy. References to data protection legislation in this document include the UK GDPR.
Consumer service agreement for milestone-based projects
This template is designed for services that are delivered in stages rather than as a single piece of work.
It is particularly useful where the scope of the project, the timing of each stage, and the payment due at each milestone all need to be clearly recorded.
What this B2C service agreement covers
- how the contract is formed and how the services are provided;
- price and payment, including milestone-based payments;
- problems with the services and the customer’s legal rights;
- liability, cancellation, complaints, and communication; and
- how personal information is used.
Consumer-friendly drafting for everyday service contracts
The terms are written with service providers’ legal obligations and consumers’ rights in mind.
They are intended to be fair, clear, and easy for consumers to follow while still covering the main legal and commercial points a service provider needs in place.
Schedules for the services, project plan, and milestone payments
- The Services – the services being provided;
- The Project Plan – the agreed stages or milestones of the project; and
- The Total Price & Milestone Payments – the overall price and the amounts payable at each milestone.
Standard Service Agreement with Project Milestones (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.