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Service Agreements & SLAs

Services Terms of Business Templates

For many service providers, a full signed service agreement is not necessary for every job. In straightforward engagements, terms of business can be an efficient way to set expectations and reduce disputes, particularly on scope, pricing, payment terms, cancellations, and liability.

This collection includes a small set of service terms designed for different business and customer types. Many other terms and conditions templates are also available in the main Terms and Conditions Templates range.

When Should You Use These Templates?

Use these templates if you provide services and want a set of terms that can be issued with your quotation, booking confirmation or invoice, rather than relying on a bespoke signed agreement each time.

These templates are particularly useful where you want to:

  • use a general baseline set of terms (B2C or B2B) that can be adapted for a wide range of service work;
  • use sector-specific terms where the day-to-day practicalities matter (for example, bookings and cancellations for driving tuition, gym usage rules, or appointment and cancellation policies for salons);
  • have terms drafted specifically for business clients in specialist service areas such as IT services; and
  • use the correct approach for consumer customers or business customers, depending on who you contract with.

What Templates Are Included?

Standard Service Terms of Business (B2C)

General consumer terms of business for supplying services, suitable as your baseline terms for typical B2C service work.

Standard Service Terms of Business (B2B)

General business-to-business terms of business for supplying services, drafted for commercial customers and common B2B risk allocation.

IT Services Terms of Business (B2B)

B2B terms of business tailored for IT services provision, intended for IT suppliers dealing with business clients.

Driving School Terms of Business

Terms of business designed for driving schools, covering the service relationship, bookings, cancellations and practical service delivery points.

Driving Instructor Terms of Business

A terms of business template for independent driving instructors, suitable where the instructor contracts directly with learners.

Veterinary Surgery Terms of Business

Terms of business for veterinary practices, covering the supply of veterinary services and related practice and customer obligations.

Gym Terms of Business

Terms of business for gyms, focusing on service provision and house rules style issues relevant to gym operations.

Beauty Salon Terms of Business

Terms of business for beauty salons, covering appointments, cancellations and typical service delivery and customer conduct points.

Hotel Terms of Business (B2C)

Consumer terms of business for hotel services, suitable where hotel services are provided to private guests.

Hotel Terms of Business (B2B)

Business terms of business for hotel services where the customer is a business (for example, corporate bookings).

Why Use These Templates?

These templates provide a simpler alternative to a signed service agreement for many day-to-day services, while still giving you a clear legal framework on key issues such as scope, payment, cancellations, and liability. They also allow you to choose the right approach for both consumer and business transactions.

For more information about each document in this collection, please click on the links below:

Services Terms of Business Templates is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.

Frequently Asked Questions

When should I use terms of business rather than a signed service agreement? +
Use terms of business for straightforward, repeat or lower-value work where a bespoke signed contract for every job is overkill. You issue them with your quotation, booking confirmation or invoice, and they still cover the essentials: scope, pricing, payment, cancellations and liability. Keep a full signed service agreement for higher-value, ongoing or bespoke arrangements, or where you need service levels, TUPE or IP terms. This range gives you a general baseline plus sector-specific options.
Do I use consumer or business terms of business? +
Match them to your customer. Use the B2C version when you contract with consumers, where terms must be fair and transparent and consumers have statutory protection under the Consumer Rights Act 2015. Use the B2B version for business customers, where you have more freedom on risk allocation. Getting this wrong matters: an unfair term in consumer terms can be unenforceable. This range gives general B2C and B2B baselines plus sector-specific sets.
I am an independent driving instructor, is there a terms of business for me, and do I need to be DVSA registered? +
Yes, there is a driving instructor terms of business for instructors who contract directly with learners, plus a separate driving school version. On registration: it is illegal to charge for car driving lessons unless you are a DVSA Approved Driving Instructor or hold a trainee licence, and you must display the badge while teaching. So use the terms alongside your registration, not instead of it. The terms cover bookings, cancellations and how the service is delivered.
Can I set a cancellation or no-show charge in my consumer terms? +
Yes, but keep it fair. Consumer terms are governed by the Consumer Rights Act 2015, which means a cancellation or no-show charge must be transparent and proportionate, not a hidden or excessive penalty, or it can be unenforceable as an unfair term. Tie any charge to a genuine reflection of your lost time or costs and set it out clearly before booking. The salon, gym and driving templates include cancellation wording you can adapt on this basis.
Is there a terms of business template for my type of business, like a gym, salon, vet or hotel? +
Yes, this range includes sector-specific terms for gyms, beauty salons, veterinary surgeries, driving schools and instructors, plus consumer and business hotel terms. Each reflects the day to day practicalities of that trade, such as appointments, cancellations, house rules or booking terms. If your sector is not listed, the general B2C or B2B service terms give you an adaptable baseline, and the wider Terms and Conditions range has more options.
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