E-Commerce (Services - B2C) Website Terms of Sale
These E-Commerce Sale of Services Website Terms of Sale
are designed for use by traders on e-commerce websites selling services to
consumers. These terms are sufficiently broad to cover many different kinds
of services. This document governs transactions through your website and is
This document has been updated, removing an optional provision allowing the
seller to restrict the sale of services to UK customers only. This change
has been made to improve compatibility with the 2018 EU Geo-Blocking
Regulation, which takes effect on 3 December 2018.
It is important to note that this document remains intended for UK use.
Specific laws that may apply in other EU member states are not addressed
and it is important to ensure that you are fully aware of, and in
compliance with, such laws if you specifically direct your activities
toward any particular member state.
Using consumer-friendly language, these e-commerce terms of sale guide
customers through the order process, explaining the formation of the
contract between them and the retailer, also setting out details on
services, pricing and availability (with particular regard for the accuracy
of, and changes to such information), payment, and the provision of the
When dealing with the provision of the services, obligations are imposed on
both the service provider and the customer (the latter, for example, may be
required to take certain actions or provide certain information and the
service provider will not be held responsible for the customer’s failure to
do so). It is important to note that the services themselves are not
specified in these terms and conditions and that detailed information about
them should be provided elsewhere including in the order confirmation sent
to the customer as part of the order process.
Of particular importance is the customer’s right to cancel. In some cases
the customer may wish to cancel under the 14-day cooling off period granted
to them under the 2013 Consumer Contracts Regulations. In other cases, the
customer may wish to cancel after the expiry of the cooling off period.
Detailed clauses deal with both avenues of cancellation providing guidance
to customers on their rights and the appropriate steps to take. Also
important are the service provider’s rights to cancel the contract, not
least in situations where they are unable to continue providing the
services or where the customer is in default.
Further key provisions deal with problems with the services, liability,
events beyond the service provider’s control, customer complaints (with
reference to complaints handling policies and procedures, templates for
which are also available from Simply-Docs), contact information, and data
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These E-Commerce Sale of Services Website Terms of Sale contain the
1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Age Restrictions
5. Business Customers
6. International Customers
7. Services, Pricing and Availability
8. Orders – How Contracts Are Formed
10. Provision of the Services
11. Your Legal Right to Cancel (Cooling Off Period)
12. Cancellation After the Legal Cancellation Period
13. Our Rights to Cancel
14. Problems with the Services and Your Legal Rights
15. Our Liability
16. Events Outside of Our Control (Force Majeure)
17. Communication and Contact Details
18. Complaints and Feedback
19. How We Use Your Personal Information (Data Protection)
20. Other Important Terms
21. Law and Jurisdiction
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