E-Commerce (Services - B2C) Website Terms of Sale
This document has been updated for Brexit. References to the EU have been reviewed and removed.
Using consumer-friendly language, these e-commerce terms of sale guide customers through the order process, explaining the formation of the contract between them and the retailer, also setting out details on services, pricing and availability (with particular regard for the accuracy of, and changes to such information), payment, and the provision of the services themselves.
When dealing with the provision of the services, obligations are imposed on both the service provider and the customer (the latter, for example, may be required to take certain actions or provide certain information and the service provider will not be held responsible for the customer’s failure to do so). It is important to note that the services themselves are not specified in these terms and conditions and that detailed information about them should be provided elsewhere including in the order confirmation sent to the customer as part of the order process.
Of particular importance is the customer’s right to cancel. In some cases the customer may wish to cancel under the 14-day cooling off period granted to them under the 2013 Consumer Contracts Regulations. In other cases, the customer may wish to cancel after the expiry of the cooling off period. Detailed clauses deal with both avenues of cancellation providing guidance to customers on their rights and the appropriate steps to take. Also important are the service provider’s rights to cancel the contract, not least in situations where they are unable to continue providing the services or where the customer is in default.
Further key provisions deal with problems with the services, liability, events beyond the service provider’s control, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
These E-Commerce Sale of Services Website Terms of Sale contain the following clauses:
1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Age Restrictions
5. Business Customers
6. International Customers
7. Services, Pricing and Availability
8. Orders – How Contracts Are Formed
10. Provision of the Services
11. Your Legal Right to Cancel (Cooling Off Period)
12. Cancellation After the Legal Cancellation Period
13. Our Rights to Cancel
14. Problems with the Services and Your Legal Rights
15. Our Liability
16. Events Outside of Our Control (Force Majeure)
17. Communication and Contact Details
18. Complaints and Feedback
19. How We Use Your Personal Information (Data Protection)
20. Other Important Terms
21. Law and Jurisdiction
This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on the “Download Document” link below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.