online retailers on e-commerce websites providing goods to consumers.
This document is designed for use with a counterpart set of terms of sale.
This template governs customers’ use of your website itself. The terms
governing the sale of goods form a separate document. Different versions
are available for one-off sales and the ongoing supply of goods on a
This document has been reviewed and updated in line with current best
practice. A number of provisions have been re-worded to make them simpler,
clearer, and more user-friendly. Some portions of the template have also
been re-structured, also to improve user-friendliness.
Visitors are deemed to have accepted them as soon as they start using your
site. This is made clear at the start of the terms. Wording is included for
acceptance of the terms when a user signs up for an account. References are
acceptable usage policy (relevant to things like user comments or product
reviews) as well as to the terms of sale.
Important information about the website operator is provided, including
company registration details, trading address, and details of any relevant
regulatory bodies or associations. For certain trades and professions there
may be additional information that website operators are required by law to
provide. If, for example, the operator is an investment company, it must
identify itself as such. Members of regulated professions should include
professional titles, links to professional rules and other important
details. Such details are not included in this template and professional
advice should be sought by those working in regulated professions.
Intellectual property rights are addressed in detail, both those belonging
to you and to users. Users grant you a licence to re-use their content as
necessary to operate the site (in this context, most likely hosting their
comments or reviews on products).
Further key provisions address links to and from the site, disclaimers,
liability (with different provisions for consumers and business users),
viruses and security, and acceptable use of the site.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
1. Definitions and Interpretation
2. Information About Us
3. How to Contact Us [and Your Use of Our Contact Tools]
4. Access to Our Site
5. Changes to Our Site
[8. International Users]
9. How You May Use Our Site and Content (Intellectual Property)
10. User Content
11. Links to Our Site
12. Links to Other Sites
14. Our Liability
15. Viruses, Malware, and Security
16. Acceptable Usage of Our Site
17. How We Use Your Personal Information
18. What Happens if We Transfer this Agreement to Another Party
19. Law and Jurisdiction
This document is unlocked and in .doc format. Either enter the requisite
details in the highlighted fields or adjust the wording to suit your
Once you have purchased access to the appropriate document folder click on
the “Download Document” link below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.