E-Commerce (Goods - B2C) Website Terms of Sale
This document has been updated for Brexit. References to the EU have been reviewed and removed.
These E-Commerce Sale of Goods Website Terms of Sale are
designed for use by online retailers on e-commerce websites providing goods
to consumers. These terms are sufficiently broad to cover virtually any
kind of goods sold on a single-transaction basis.
This document is designed for use alongside our E-Commerce Sale of Goods
website, while this Terms of Sale template covers the sale and purchase of
goods. It is important to ensure that both documents are used together.
This document has been reviewed and updated in line with current best
practice. A number of provisions have been re-worded to make them simpler,
clearer, and more user-friendly. Some portions of the template have also
been re-structured, also to improve user-friendliness.
Using consumer-friendly language, these e-commerce terms of sale guide
customers through the order process, explaining the formation of the
contract between them and the retailer, also setting out details on goods,
pricing and availability (with particular regard for the accuracy of, and
changes to such information), payment, delivery, risk and ownership.
Of particular importance is the customer’s right to cancel. In some cases
this may arise because the goods do not comply with the contract. In other
cases, the customer may wish to cancel under the 14-day cooling off period
granted to them under the 2013 Consumer Contracts Regulations (extendable
using the optional goodwill guarantee provisions). Detailed clauses deal
with both avenues of cancellation providing guidance to customers on their
rights and the appropriate steps to take.
Further key provisions deal with guarantees (including options both for
guarantees provided by the retailer and for those provided by third party
manufacturers), liability, events beyond the retailer’s control, customer
complaints (with reference to complaints handling policies and procedures,
templates for which are also available from Simply-Docs), contact
information, and data protection.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
This document is duplicated in the Website Terms & Conditions group.
These Website Terms of Sale contain the following clauses:
1. Definitions and Interpretation
2. Information About Us
3. How to Contact Us
4. Access to Our Site and Use of Our Site
5. Changes to these Terms of Sale
6. Business Customers
[7. International Customers]
8. Goods, Descriptions, and Changes
10. Orders and How Contracts Are Formed
12. When You Own the Goods
14. Faulty, Damaged, or Incorrect Goods
15. Your Rights to Cancel and End the Contract
16. Cancelling and Ending the Contract if You Change Your Mind
17. Cancelling and Ending the Contract Because of Something We Have Done or
18. Returning Goods After Cancelling and Ending the Contract
20. Our Liability to Consumers
21. Complaints and Feedback
22. How We Use Your Personal Information
23. What Happens if We Transfer this Agreement to Another Party
24. Other Important Terms
[25. Alternative Dispute Resolution]
26. Law and Jurisdiction
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