for use with websites offering free media such as information, images,
sound, and video (“digital content”) for general use, with the facility for
users to upload and share their own material. They are suitable for a wide
range of different websites – particularly those designed for sharing
This document has been comprehensively reviewed and updated. Many parts
have been re-worded to make them simpler, clearer, and more user-friendly.
Some portions of the document have been re-structured, also to improve
user-friendliness. This template now refers to a separate Acceptable Use
Policy which covers both user content and communications between users.
now expressly state that your site does not store terrorist content.
Visitors are deemed to have accepted them as soon as they start using your
site. This is made clear at the start of the terms. Users may also be
required to accept the terms when signing up for an account. References are
included to other terms which apply to the site itself, such as your
Important information about your business should be provided, including
company registration details, trading address, and details of any relevant
regulatory bodies or associations. For certain trades and professions,
there may be additional information that you are required to provide by
law. Members of regulated professions should include professional titles,
links to professional rules, and other important details. Such details are
not included in this template and professional advice should be sought by
those working in regulated professions.
IP is particularly important when dealing with digital content. Detailed
provisions in this document address intellectual property rights. Various
options are included in the document to allow you to choose how many
freedoms to give your users when it comes to saving and copying material
from your website. These options are grouped into two versions of the
intellectual property clause. The first is more restrictive; the second,
more flexible with more options. In either case, use of your content can be
restricted to personal use or can be opened up to commercial use as well.
User content is handled in a dedicated section of the template. Users
retain the IP rights in their content and grant a licence to you to the
extent necessary to use their content to operate your site. Different
options are included in the document to cater for the use of user content
by other users on the site.
It is important to set out who is responsible for user content. These Terms
of Use require a warranty from users that they will comply with your
Acceptable Use Policy and will indemnify you for their breach of that
warranty if you suffer loss or damage as a result. Users are also
responsible for backing up their content themselves and you are not
responsible if any is lost.
If a user wishes to complain about another user’s content, a clause in
provided to a page on your site where you should explain how your reporting
and take-down process works; how your guidelines are developed, enforced,
and reviewed; and where you provide information on metrics and take-down.
This reflects guidance from the UK Government’s “Code of Practice for
Providers of Online Social Media Platforms”. Because methods and systems
are likely to vary considerably from site to site, we do not provide a
template for this information.
Further key provisions in the document address links to and from the site,
disclaimers, liability (with different provisions for consumers and
business users), viruses and security, and acceptable use of the website.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document. Please note that while clause
numbering is automatic, cross references to other clauses within the text
do not update automatically and must be changed manually if the addition or
removal of other clauses changes numbering.
This document is also available in the Website Terms & Conditions
1. Definitions and Interpretation
2. Information About Us
3. How to Contact Us [and Your Use of Our Contact Tools]
4. Access to Our Site
5. Changes to Our Site
6. Changes to these Terms and Conditions
8. [International Users]
9. How You May Use Our Site and Content (Intellectual Property)
10. User Content
11. User Content, Your Rights, Our Rights, and Users’ Rights (Intellectual
12. Links to Our Site
13. Links to Other Sites
16. Our Liability
17. Viruses, Malware, and Security
18. Acceptable Usage of Our Site
19. How We Use Your Personal Information
20. Communications from Us
21. Law and Jurisdiction
This document is unlocked and in .doc format. Either enter the requisite
details in the highlighted fields or adjust the wording to suit your
Once you have purchased access to the appropriate document folder click on
the “Download Document” link below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.