E-Commerce (Digital Content Subscription – B2B) Website Terms of Sale

These E-Commerce Sale of Digital Content Website Terms of Sale are designed for online retailers selling digital content to business customers through an e-commerce website.

They are drafted for subscription-based access to a wide range of digital content and can be adapted with only minor changes for renewing or non-renewing subscriptions. This template is intended to be used with a counterpart set of terms of use, which governs use of the website itself.

You may also need a Website Privacy Policies template and a Cookie Policy where your website collects personal data or uses cookies.

Please Note: This template, together with the counterpart terms of use, replaces the previous TR.WEB.TC.08 and TR.WEB.TC.09 templates, formerly known as ‘Information Provider’ terms and conditions. Now referring to ‘digital content’, these terms remain applicable to websites providing information but can now also be applied to a broad range of other digital content.

Use these terms to sell subscription-based digital content to business customers

These Terms of Sale guide customers through the order process and explain how the contract is formed. They also cover digital content, pricing and availability, payment, provision of the content, and the licence granted to the customer.

The template leaves the length of subscriptions open, so this should be made clear elsewhere on the website and confirmed in the customer’s order details.

Cancellation rights and business customer position

Cancellation rights are covered in detail. These include ordinary no-fault cancellation of recurring subscriptions as well as cancellation rights arising where there are problems that may entitle the customer to a full or partial refund.

As these terms are designed for business-to-business transactions, no cooling-off period is included. Where such a cancellation right is needed, the business-to-consumer version may be used for reference.

What these terms cover

• subscription access, pricing, availability, and contract formation;
• payment, provision of paid content, and licensing;
• ending subscriptions and ending the contract in defined circumstances;
• liability, force majeure, complaints, and contact details; and
• data protection and governing law.

Other key provisions

The template also includes provisions on liability, customer complaints, contact information, and data protection.

Where complaints handling procedures are needed, separate complaints handling templates are also available from Simply-Docs.

E-Commerce (Digital Content Subscription – B2B) Website Terms of Sale is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.