E-Commerce (Services – B2B) Website Terms of Sale

These E-Commerce Sale of Services Website Terms of Sale are designed for use by traders on e-commerce websites selling services to business customers. These terms are sufficiently broad to cover many different kinds of services.

Using user-friendly language, these e-commerce terms of sale guide customers through the order process, explaining the formation of the contract between them and the retailer, also setting out details on services, pricing and availability (with particular regard for the accuracy of, and changes to such information), payment, and the provision of the services themselves.

When dealing with the provision of the services, obligations are imposed on both the service provider and the customer (the latter, for example, may be required to take certain actions or provide certain information and the service provider will not be held responsible for the customer’s failure to do so). It is important to note that the services themselves are not specified in these terms and conditions and that detailed information about them should be provided elsewhere including in the order confirmation sent to the customer as part of the order process.

This document is designed for business-to-business transactions. As such, the customer is not given a “cooling off period” as a consumer would be. If such cancellation rights are desired, the business-to-consumer version of this document could be used for reference. A range of cancellation rights are included for both the customer and the trader (again, please note that reference is made to information that you must provide elsewhere, such as minimum notice periods and refund eligibility – it is important to ensure that this information is provided to the customer).

Further key provisions deal with liability, events beyond the service provider’s control, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These E-Commerce Sale of Services Website Terms of Sale contain the following clauses:

1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Business Customers and Consumers
5. International Customers
6. Services, Pricing and Availability
7. Orders – How Contracts Are Formed
8. Payment
9. Provision of the Services
10. Cancelling the Services
11. Ending the Contract Because of Something We Have Done (or Will Do)
12. Our Rights to Cancel
13. Our Liability
14. Events Outside of Our Control (Force Majeure)
15. Communication and Contact Details
16. Complaints and Feedback
17. How We Use Your Personal Information (Data Protection)
18. Other Important Terms
19. Law and Jurisdiction

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