Website Terms of Sale - E-Commerce Sale of Services (B2B)

These E-Commerce Sale of Services Website Terms of Sale are designed for traders selling services to business customers through an e-commerce website. They are broad enough to cover many different kinds of services.

Covers the online sale of services

Using user-friendly language, these terms guide customers through the order process and explain how the contract is formed.

They also cover:

• services, pricing, and availability;
• payment and provision of the services;
• what the customer must do to enable the services to be provided.

The services themselves are not described in these terms, so full details should be provided elsewhere, including in the order confirmation sent to the customer.

Reflects the B2B position on cancellation

As these terms are designed for business-to-business transactions, no cooling-off period is included.

A range of cancellation rights is included for both the customer and the trader. The drafting also refers to information that must be provided elsewhere, such as minimum notice periods and refund eligibility, so it is important to ensure that this information is given to the customer.

Also covers wider contractual protections

Further provisions deal with liability, events outside the service provider’s control, customer complaints and feedback, contact information, and the use of personal information.

The complaints wording also refers to complaints handling policies and procedures, with related templates available separately.

Website Terms of Sale - E-Commerce Sale of Services (B2B) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.