Reviews Website Terms and Conditions

These Reviews Website Terms and Conditions are designed for use on websites which offer both expert and user reviews. Such sites allow users to post reviews and will often also display additional information such as ratings, averages, rankings, and summaries.

What Do these Terms and Conditions Do?

This document deals with key points including the rules for using the site, creating accounts (where required), submitting reviews, and how reviews are moderated and displayed.

The key terms of this template cover:

• The basis on which users may access and use the website
• Account registration and security
• Intellectual property and permitted use of the website’s content
• Rules for submitting reviews, including the requirements that they are genuine and that any incentives are disclosed
• How reviews and related information may be presented
• Moderation powers, reporting, and enforcement in the case of misuse
• Expert reviews and incentivised reviews, including labelling and disclosure
• Website availability, disclaimers, liability, and consumer rights statements

Who Are These Terms and Conditions For?

This terms and conditions template is written for the owner or operator of a reviews website, including:

• Independent review platforms
• Niche or industry-specific review sites
• Review directories and comparison-style sites that publish user reviews and related information

Such sites may be aimed at consumers, business users, or both. Where consumers are likely to rely on the information contained within reviews when making a “transactional decision”, it is important to ensure that reviews are handled in accordance with regulation governing fake reviews.

DMCC Act 2024 Compliance

These terms and conditions include a framework designed to assist in compliance with the fake reviews provisions of the Digital Markets, Competition and Consumers Act 2024. Key provisions in the template address:

• Fake Reviews and Concealed Incentivised Reviews (and information derived from them)
• Clear disclosure requirements where any incentive has been provided to the reviewer (or is expected)
• Reasonable and proportionate steps the site may take to prevent and remove prohibited reviews such as screening, checks, moderation, evidence requests, removal, annotation, restricting visibility, and account suspension or closure
• The presentation of reviews and, in particular, a statement that they will not be presented in a misleading way

What Other Documentation Do I Need?

As with most website terms and conditions (also known as “terms of use”), you should also publish a Privacy Policy, setting out individuals’ data protection rights and explaining how personal data such as account data and, in this context, data contained within reviews is handled. Depending on whether or not you wish to incorporate the information in your Privacy Policy or keep it separate, a Cookie Policy may also be necessary.

When using this document, if you include the optional trader marketing licence (allowing traders to reproduce and/or quote user reviews in their own marketing), you should also ensure that you privacy information covers the use of any applicable identifying details.

Document Contents

These Reviews Website Terms and Conditions contain the following sections:

1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Accounts
5. Intellectual Property Rights
6. User Reviews
7. Expert Reviews and Incentivised Reviews
8. Acceptable Usage Policy
9. No Scraping, Text or Data Mining
10. Links to Our Site
11. Links to Other Sites
12. [Advertising]
13. Disclaimers and Legal Rights
14. Our Liability
15. Viruses, Malware and Security
16. Privacy and Cookies
17. [Communications from Us]
18. Changers to these Terms and Conditions
19. Contacting Us
20. Law and Jurisdiction
21. Attribution

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document. Please note that cross-references within the document will need to be updated manually if clause numbering changes.

These Reviews Website Terms and Conditions are unlocked and in .docx format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have purchased access to the appropriate document folder click on the “Download Document” link below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.

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