E-Commerce (Sale of Goods) Website Terms of Sale Template

Website Terms of Sale - E-Commerce Sale of Goods (B2C)


These E-Commerce Sale of Goods Website Terms of Sale are designed for use by online retailers on e-commerce websites providing goods to consumers. These terms are sufficiently broad to cover virtually any kind of goods sold on a single-transaction basis. An alternative version of this template that includes provisions for ongoing sale of goods by subscription is available here.

This document is designed for use alongside our E-Commerce Sale of Goods Website Terms of Use. The Terms of Use template covers the use of the website, while this Terms of Sale template covers the sale and purchase of goods. It is important to ensure that both documents are used together. The counterpart E-Commerce Sale of Goods Website Terms of Use are available here.

This document has been updated, removing an optional provision allowing the seller to restrict the sale of goods to UK customers only. This change has been made to improve compatibility with the 2018 EU Geo-Blocking Regulation, which takes effect on 3 December 2018.

It is important to note, however, that this document remains intended for UK use. Specific laws that may apply in other EU member states are not addressed and it is important to ensure that you are fully aware of, and in compliance with, such laws if you specifically direct your activities toward any particular member state.

This template includes an optional “goodwill guarantee”, allowing traders to enhance consumers’ basic legal rights (for example, by extending the 14-day cooling off period to a longer term of your choice). Traders cannot cut back on consumers’ legal rights, but there is nothing stopping you from going beyond them, and many do, particularly where the cooling-off period is concerned. A number of clauses throughout the template have also been updated with more detailed provisions designed to explain customers’ rights and obligations more clearly.

Using consumer-friendly language, these e-commerce terms of sale guide customers through the order process, explaining the formation of the contract between them and the retailer, also setting out details on goods, pricing and availability (with particular regard for the accuracy of, and changes to such information), payment, delivery, risk and ownership.

Of particular importance is the customer’s right to cancel. In some cases this may arise because the goods do not comply with the contract. In other cases, the customer may wish to cancel under the 14-day cooling off period granted to them under the 2013 Consumer Contracts Regulations (extendable using the optional goodwill guarantee provisions). Detailed clauses deal with both avenues of cancellation providing guidance to customers on their rights and the appropriate steps to take.

Further key provisions deal with guarantees (including options both for guarantees provided by the retailer and for those provided by third party manufacturers), liability, events beyond the retailer’s control, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document is duplicated in the Internet & E-Commerce group.

These E-Commerce Sale of Goods Website Terms of Sale contain the following clauses:

1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Age Restrictions
5. Business Customers
6. International Customers
7. Goods, Pricing and Availability
8. Orders – How Contracts Are Formed
9. Payment
10. Delivery, Risk and Ownership
11. Faulty, Damaged or Incorrect Goods
12. Cancelling and Returning Goods if You Change Your Mind
13. Our Liability to Consumers
14. Events Outside of Our Control (Force Majeure)
15. Communication and Contact Details
16. Complaints and Feedback
17. How We Use Your Personal Information (Data Protection)
18. Other Important Terms
19. Law and Jurisdiction

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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