Website Terms of Sale for Sale of Goods (B2C)

These E-Commerce Sale of Goods Website Terms of Sale are designed for online retailers selling goods to consumers through an e-commerce website. They should be accepted by purchasers before or at the point of sale.

This template is designed to be used alongside the E-Commerce Sale of Goods Website Terms of Use. The Terms of Use cover use of the website itself, while this document covers the sale and purchase of goods, so both documents should be used together.

Use these terms for online sales of physical goods to consumers

These terms are drafted for the online sale of tangible goods to consumers on a single-transaction basis. They are not for services or downloads or other digital content.

The template is broad enough to cover most types of goods sold online to consumers and uses consumer-friendly language, making it particularly useful for start-ups and small businesses putting terms in place in-house.

Use these terms to support consumer law compliance

Online sales to consumers need to comply with the Consumer Contracts Regulations 2013. The E-commerce Distance Selling Guidance Notes help sellers navigate consumer rights, comply with legal obligations, and apply best practice for consumer protection.

Those guidance notes can also assist with selecting and editing terms and conditions to help ensure compliance with the Regulations.

Cover orders, delivery, cancellation, refunds, and liability

These terms guide customers through the order process, explain how the contract is formed, and set out provisions on goods, pricing, availability, payment, delivery, risk, and ownership.

They also deal in detail with the customer’s right to cancel. This may arise because goods do not comply with the contract or because the customer wishes to cancel under the 14-day cooling-off period under the Consumer Contracts Regulations 2013. Optional goodwill guarantee provisions can extend that period.

Further provisions cover guarantees, including options for guarantees given by the retailer or by third party manufacturers, together with liability, events beyond the retailer’s control, customer complaints, contact information, and data protection.

What these website terms of sale cover

• Seller information and contact details
• Goods, descriptions, pricing, and changes
• Orders, payment, delivery, risk, and ownership
• Faulty, damaged, or incorrect goods
• Cancellation rights, returns, and refunds
• Guarantees, liability, complaints, and personal information

Website Terms of Sale for Sale of Goods (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.