Website Terms of Sale - E-Commerce Sale of Services (B2C)

These E-Commerce Sale of Services Website Terms of Sale are designed for traders selling services to consumers through an e-commerce website. They are broad enough to cover many different kinds of services.

They should be used alongside our E-Commerce Sale of Services Website Terms of Use. The Terms of Use cover use of the website itself, while this template covers the sale and purchase of services.

Covers the online sale of services

Using consumer-friendly language, these terms guide customers through the order process and explain how the contract is formed.

They also cover:

• services, pricing, and availability;
• payment and provision of the services;
• what the customer must do to enable the services to be provided.

The services themselves are not described in these terms, so full details should be provided elsewhere on the website and in the order confirmation sent to the customer.

Explains cancellation rights and provider cancellation rights

The terms deal with cancellation during the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and with cancellation after that period has ended.

They also cover the service provider’s rights to cancel, including where it is no longer possible to continue providing the services or where the customer is in default.

Also covers wider customer protections

Further provisions deal with problems with the services, liability, events outside the service provider’s control, customer complaints and feedback, contact information, and the use of personal information.

The complaints wording also refers to complaints handling policies and procedures, with related templates available separately.

For help with consumer rights and compliance issues affecting online sales, see the E-commerce Distance Selling Guidance Notes.

Website Terms of Sale - E-Commerce Sale of Services (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.