Website terms of use template for e-commerce websites selling services to consumers.

Website Terms of Sale - E-Commerce Sale of Services (B2C)


These E-Commerce Sale of Services Website Terms of Sale are designed for use by traders on e-commerce websites selling services to consumers. These terms are sufficiently broad to cover many different kinds of services.

This template has been reviewed and updated for compatibility with the Consumer Rights Act 2015 which entered into force on 1st October 2015.

Please Note: As part of a 2015 update to our website terms and conditions portfolio, this new template has been created to work alongside our E-Commerce Sale of Services Website Terms and Conditions. The Terms and Conditions template covers the use of the website, while this template covers the sale and purchase of services. It is important to ensure that both documents are used together. The counterpart E-Commerce Sale of Services Website Terms and Conditions are available here.

This document has been updated, removing an optional provision allowing the seller to restrict the sale of services to UK customers only. This change has been made to improve compatibility with the 2018 EU Geo-Blocking Regulation, which takes effect on 3 December 2018.

It is important to note that this document remains intended for UK use. Specific laws that may apply in other EU member states are not addressed and it is important to ensure that you are fully aware of, and in compliance with, such laws if you specifically direct your activities toward any particular member state.

Using consumer-friendly language, these e-commerce terms of sale guide customers through the order process, explaining the formation of the contract between them and the retailer, also setting out details on services, pricing and availability (with particular regard for the accuracy of, and changes to such information), payment, and the provision of the services themselves.

When dealing with the provision of the services, obligations are imposed on both the service provider and the customer (the latter, for example, may be required to take certain actions or provide certain information and the service provider will not be held responsible for the customer’s failure to do so). It is important to note that the services themselves are not specified in these terms and conditions and that detailed information about them should be provided elsewhere including in the order confirmation sent to the customer as part of the order process.

Of particular importance is the customer’s right to cancel. In some cases the customer may wish to cancel under the 14-day cooling off period granted to them under the 2013 Consumer Contracts Regulations. In other cases, the customer may wish to cancel after the expiry of the cooling off period. Detailed clauses deal with both avenues of cancellation providing guidance to customers on their rights and the appropriate steps to take. Also important are the service provider’s rights to cancel the contract, not least in situations where they are unable to continue providing the services or where the customer is in default.

Further key provisions deal with problems with the services, liability, events beyond the service provider’s control, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These E-Commerce Sale of Services Website Terms of Sale contain the following clauses:
1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Age Restrictions
5. Business Customers
6. International Customers
7. Services, Pricing and Availability
8. Orders – How Contracts Are Formed
9. Payment
10. Provision of the Services
11. Your Legal Right to Cancel (Cooling Off Period)
12. Cancellation After the Legal Cancellation Period
13. Our Rights to Cancel
14. Problems with the Services and Your Legal Rights     
15. Our Liability
16. Events Outside of Our Control (Force Majeure)
17. Communication and Contact Details
18. Complaints and Feedback
19. How We Use Your Personal Information (Data Protection)
20. Other Important Terms
21. Law and Jurisdiction

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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