These E-Commerce Sale of Goods Website Terms of Sale for Bespoke Goods are designed for use by online retailers on e-commerce
websites providing goods to consumers. These terms are sufficiently broad
to cover virtually any kind of goods and cover both standard goods and
those which are made or customised to order for customers.
This document is designed for use alongside our E-Commerce Sale of Goods
website, while this Terms of Sale template covers the sale and purchase of
goods. It is important to ensure that both documents are used together.
This document has been updated, removing an optional provision allowing the
seller to restrict the sale of goods to UK customers only. This change has
been made to improve compatibility with the 2018 EU Geo-Blocking
Regulation, which takes effect on 3 December 2018.
It is important to note, however, that this document remains intended for
UK use. Specific laws that may apply in other EU member states are not
addressed and it is important to ensure that you are fully aware of, and in
compliance with, such laws if you specifically direct your activities
toward any particular member state.
For standard (that is, non-bespoke) goods, this template includes an
optional “goodwill guarantee”, allowing traders to enhance consumers’ basic
legal rights (for example, by extending the 14-day cooling off period to a
longer term of your choice). For bespoke goods, on the other hand, the
14-day cooling off period is excluded (as permitted by law) and the
goodwill guarantee does not apply.
Using consumer-friendly language, these e-commerce terms of sale guide
customers through the order process, explaining the formation of the
contract between them and the retailer, also setting out details on goods,
pricing and availability (with particular regard for the accuracy of, and
changes to such information), payment, delivery, risk and ownership.
Of particular importance is the customer’s right to cancel. In some cases
this may arise because the goods do not comply with the contract. In other
cases, the customer may wish to cancel under the 14-day cooling off period
granted to them under the 2013 Consumer Contracts Regulations for standard
goods (extendable using the optional goodwill guarantee provisions).
Detailed clauses deal with both avenues of cancellation providing guidance
to customers on their rights and the appropriate steps to take.
Further key provisions deal with liability, events beyond the retailer’s
control, customer complaints (with reference to complaints handling
policies and procedures, templates for which are also available from
Simply-Docs), contact information, and data protection.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These E-Commerce Sale of Goods Website Terms of Sale contain the following
1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Age Restrictions
5. Business Customers
6. International Customers
7. Goods, Pricing and Availability
8. Orders – How Contracts Are Formed
10. Delivery, Risk and Ownership
11. Faulty, Damaged or Incorrect Goods
12. Cancelling and Returning Goods if You Change Your Mind
13. Our Liability to Consumers
14. Events Outside of Our Control (Force Majeure)
15. Communication and Contact Details
16. Complaints and Feedback
17. How We Use Your Personal Information (Data Protection)
18. Other Important Terms
19. Law and Jurisdiction
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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