Website Terms of Sale - Sale of Bespoke Goods (B2C)
These Sale of Goods Website Terms of Sale for Bespoke Goods are designed for online retailers selling goods to consumers through an e-commerce website. They are drafted for one-off online sales and are broad enough to cover a wide range of goods, including both standard goods and bespoke goods made to order.
They should be used alongside our Sale of Goods Website Terms of Use, which deal with use of the website itself. This template covers the sale and purchase of the goods.
Covers the key stages of the online sale
- product information, pricing, and availability;
- ordering, payment, and contract formation;
- delivery, risk, and ownership;
- faulty, damaged, or incorrect goods;
- cancellation, returns, and refunds, including the position for bespoke goods.
Makes the position on cancellation clear
The terms deal with cancellation where goods do not comply with the contract and where a customer wishes to cancel under the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
They also make clear that the 14-day cooling-off right does not apply to bespoke goods.
Also deals with complaints, liability, and personal information
Further provisions cover liability, customer complaints and feedback, contact information, and the use of personal information. The complaints wording also refers to complaints handling policies and procedures, with related templates available separately.
Updated for clarity
This version has been reviewed and updated in line with current best practice, with clearer drafting and a more user-friendly structure.
Website Terms of Sale - Sale of Bespoke Goods (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.