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Website Terms of Sale - Sale of Goods - Food (B2C)


These Sale of Goods Website Terms of Sale for Food Products are designed for use by online retailers on e-commerce websites selling food to consumers. These terms are sufficiently broad to cover a wide range of food products sold on a single-transaction basis.

This document has been reviewed and updated in line with current best practice. A number of provisions have been re-worded to make them simpler, clearer, and more user-friendly. Some portions of the template have also been re-structured, also to improve user-friendliness.

This document is designed for use alongside our Sale of Goods Website Terms of Use. The Terms of Use template covers the use of the website, while this Terms of Sale template covers the sale and purchase of products. It is important to ensure that both documents are used together.

This variant of the Terms of Sale includes provisions catering for food products. Over and above the standard version of the document, it includes age restrictions, information relating to allergens, and cancellation provisions designed with food products in mind.

Using consumer-friendly language, these e-commerce terms of sale guide customers through the order process, explaining the formation of the contract between them and the retailer, also setting out details on products, pricing and availability (with particular regard to the accuracy of, and changes to such information), payment, delivery, risk and ownership.

Of particular importance is the customer’s right to cancel. In some cases, this may arise because the goods do not comply with the contract. In other cases, the customer may wish to cancel under the 14-day cooling off period granted to them under the 2013 Consumer Contracts Regulations. Detailed clauses deal with both avenues of cancellation providing guidance to customers on their rights and the appropriate steps to take. It is important to note that the cooling off period does not apply to perishable products. Since some food products will be perishable while others will not, “perishable” is defined in the document and the cancellation provisions differentiate accordingly.

Further key provisions deal with liability, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Website Terms of Sale for Food Products contain the following clauses:

1. Definitions and Interpretation
2. Information About Us
3. How to Contact Us
4. Access to Our Site and Use of Our Site
5. Changes to these Terms of Sale
6. Business Customers
[7. International Customers]
8. Age Restrictions
9. Food Products, Descriptions, and Changes
10. Pricing
11. Orders and How Contracts Are Formed
12. Payment
13. When You Own the Food Products
14. Delivery
15. Faulty, Damaged, or Incorrect Food Products
16. Your Rights to Cancel and End the Contract
17. Cancelling and Ending the Contract if You Change Your Mind
18. Cancelling and Ending the Contract Because of Something We Have Done or Will Do
19. Returning Food Products After Cancelling and Ending the Contract
20. Refunds
21. Our Liability to Consumers
22. Complaints and Feedback
23. How We Use Your Personal Information
24. What Happens if We Transfer this Agreement to Another Party
25. Other Important Terms
[26. Alternative Dispute Resolution]
27. Law and Jurisdiction

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Website Terms of Sale - Sale of Goods - Food (B2C) is part of Business Documents. Just £35.00 + VAT provides unlimited downloads from Business Documents for 1 year.

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