E-Commerce (Sale of Food Products) Website Terms of Sale Template

Website Terms of Sale - E-Commerce Sale of Goods - Food Products (B2C)


These E-Commerce Sale of Goods Website Terms of Sale for Food Products are designed for use by online retailers on e-commerce websites providing goods to consumers. These terms are sufficiently broad to cover a wide range of food products and include terms dealing with alcohol content (age restrictions) and allergen information.

This document is designed for use alongside our E-Commerce Sale of Goods Website Terms of Use. The Terms of Use template covers the use of the website, while this Terms of Sale template covers the sale and purchase of goods. It is important to ensure that both documents are used together.

This document has been updated, removing an optional provision allowing the seller to restrict the sale of goods to UK customers only. This change has been made to improve compatibility with the 2018 EU Geo-Blocking Regulation, which takes effect on 3 December 2018.

It is important to note, however, that this document remains intended for UK use. Specific laws that may apply in other EU member states are not addressed and it is important to ensure that you are fully aware of, and in compliance with, such laws if you specifically direct your activities toward any particular member state.

Due to the perishable nature of food products, these Terms of Sale expressly exclude the 14-day cooling off period normally granted to consumers by the 2013 Consumer Contracts Regulations. Customers are given a very limited right to change their mind and cancel before an order is dispatched. Provisions are also included which cover customers’ remedies in the event of a problem with the food products.

Using consumer-friendly language, these e-commerce terms of sale guide customers through the order process, explaining the formation of the contract between them and the retailer, also setting out details on goods, pricing and availability (with particular regard for the accuracy of, and changes to such information), payment, delivery, risk and ownership.

Further key provisions deal with liability, events beyond the retailer’s control, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These E-Commerce Sale of Goods Website Terms of Sale contain the following clauses:

1. Definitions and Interpretation
2. Information About Us
3. Access to Our Site
4. Age Restrictions
5. Business Customers
6. International Customers
7. Food Products, Pricing and Availability
8. Orders – How Contracts Are Formed
9. Payment
10. Delivery, Risk and Ownership
11. Problems with the Food Products
12. Cancellations
13. Our Liability to Consumers
14. Events Outside of Our Control (Force Majeure)
15. Communication and Contact Details
16. Complaints and Feedback
17. How We Use Your Personal Information (Data Protection)
18. Other Important Terms
19. Law and Jurisdiction


This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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