Doorstep Sales Terms of Business

These General Doorstep Sale of Goods Terms & Conditions have been designed for use by businesses that sell their wares on a door-to-door basis as opposed to selling to customers through, for example, retail premises or e-commerce.

This template has been designed for use in transactions involving the sale of general goods and can thus be applied to a broad spectrum of wares. For transactions involving goods which are consumable, perishable or intended to be fitted into the customer’s home, Simply-docs has created specific sets of terms and conditions which you should use instead.

The language and presentation of the document are designed to be “consumer-friendly” and the document should make sense to an average consumer who has no specialist business or legal knowledge.

These terms comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular:

- Customers entering into contracts “off the premises” of the seller are given a cooling-off period. The cooling-off period starts when the contract is made and ends 14 days after the goods come into the physical possession of the customer. This means the customer can change their mind for any reason and return the goods to the seller.

- The customer is given a clear and concise summary of the pre-contract information they are entitled to receive.

Detailed guidance on the 2013 Regulations can be found in our Information Pages.

It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This template has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that may be deemed “unfair”.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the agreement.

These General Doorstep Sale of Goods Terms & Conditions contain the following clauses:

1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
4. The Contract
5. Description and Specification of Goods
6. Orders
7. Price and Payment
8. Delivery
9. Faulty, Damaged or Incorrect Goods
10. Cancellation of Contract During the Cooling Off Period
11. [Returning Goods If You Change Your Mind]
12. Complaints and Feedback
13. Events Outside of Our Control (Force Majeure)
14. Liability
15. How We Use Your Personal Information (Data Protection)
16. Other Important Terms
17. Alternative Dispute Resolution
18. Law and Jurisdiction

And the following Schedule:

1. Model Cancellation Form

This template is duplicated in the Sale & Supply of Goods group.

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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