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Doorstep Selling of Services Terms and Conditions


These General Doorstep Sale of Services Terms and Conditions can be used by service providers who sell their services on a door-to-door basis, rather than selling to customers through other means such as e-commerce or on their premises.

This template has been designed for use in transactions involving the sale of general services and can thus be applied to a broad spectrum of offerings. For transactions involving services which also entail the provision of goods, or transactions focused only on the sale of goods, Simply-docs has created specific sets of terms and conditions. In such cases, those are the preferred documents and this document should not be used.

A Service Agreement is included in the schedule to the Terms and Conditions. This enables the service provider and the customer to enter into a legally binding agreement incorporating the Terms and Conditions.

This terms and conditions template is compliant with the Consumer Rights Act 2015, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Customers entering into contracts “off the premises” of the trader are given a 14-calendar-day cooling-off period. This means they can change their mind for any reason after placing an order, subject to limited exceptions. Work can however commence within the cooling-off period so long as the customer expressly agrees to this.

The customer is also given a clear and concise summary of the pre-contract information they are entitled to receive.

It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This template has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that be deemed “unfair”.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Doorstep Sale of Services Terms and Conditions contain the following clauses:

1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
4. Orders
5. Deposit
6. Fees and Payment
7. Services
8. Faulty Products
9. Problems with Our Service
10. Your Obligations
11. Complaints and Feedback
12. Changing the Start Date
13. Cancellation of Contract During the Cooling Off Period
14. Cancellation Outside of the Cooling Off Period
15. Termination
16. Effects of Termination
17. Events Outside of Our Control (Force Majeure)
18. Liability
19. How we use your Personal Information (Data Protection)
20. Other Important Terms
21. Regulations and Information
22. Law and Jurisdiction

And the following Schedules:

1. Service Agreement
2. Model Cancellation Form

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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Doorstep Selling of Services Terms and Conditions is part of Business Documents. Just £35.00 + VAT provides unlimited downloads from Business Documents for 1 year.

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