Doorstep Sale Of Services Terms & Conditions
These General Doorstep Sale of Services Terms & Conditions can be used
by service providers who sell their services on a door-to-door basis rather
than selling to customers through, e.g., retail premises or e-commerce.
This document is compliant with the GDPR (General Data Protection
This template has been designed for use in transactions involving the sale
of general services and can thus be applied to a broad spectrum of
offerings. For transactions involving services which also entail the
provision of goods, or transactions focused only on the sale of goods,
Simply-docs has created specific sets of terms and conditions. In such
cases, those are the preferred documents and this document should not be
A Service Agreement is included in the schedule to the Terms and
Conditions. This enables the service provider and the customer to enter
into a legally binding agreement incorporating the Terms and Conditions.
This document complies with the Consumer Rights Act 2015. The language and
presentation of the document are designed to be “consumer-friendly” and the
document should make sense to an average consumer who has no specialist
business or legal knowledge.
The template also complies with the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, which came into
force on 13th June 2014. In particular:
- Customers entering into contracts “off the premises” of the seller are
given a cooling-off period. The cooling-off period starts when the contract
is made and ends 14 days later. This means customers can change their mind
for any reason after placing an order, subject to limited exceptions. Work
can however commence within the cooling-off period so long as the customer
expressly agrees to this.
- The customer is given a clear and concise summary of the pre-contract
information they are entitled to receive.
Detailed guidance on the 2013 Regulations can be found in our Information
It is important for all traders to be aware of their obligations and the
rights of their customers under consumer protection laws. This template has
been drafted with these laws in mind. Take care when amending the template
to remain compliant with the legislation and, in particular, make sure you
do not include any terms that may be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the agreement.
These General Doorstep Sale of Services Terms & Conditions contain the
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
6. Fees and Payment
9. Your Obligations
10. Complaints and Feedback
11. Changing the Start Date
12. Cancellation of Contract During the Cooling Off Period
13. Cancellation Before the Start Date
15. Effects of Termination
16. Events Outside of Our Control (Force Majeure)
18. How We Use Your Personal Information (Data Protection)
19. Other Important Terms
20. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form
This template is duplicated in the Sale & Supply of Goods group.
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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