Doorstep Selling of Services Terms and Conditions
These General Doorstep Sale of Services Terms and Conditions can be used by
service providers who sell their services on a door-to-door basis, rather
than selling to customers through other means such as e-commerce or on
This template has been designed for use in transactions involving the sale
of general services and can thus be applied to a broad spectrum of
offerings. For transactions involving services which also entail the
provision of goods, or transactions focused only on the sale of goods,
Simply-docs has created specific sets of terms and conditions. In such
cases, those are the preferred documents and this document should not be
A Service Agreement is included in the schedule to the Terms and
Conditions. This enables the service provider and the customer to enter
into a legally binding agreement incorporating the Terms and Conditions.
This terms and conditions template is compliant with the Consumer Rights Act 2015, and the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations
Customers entering into contracts “off the premises” of the trader are
given a 14-calendar-day cooling-off period. This means they can change
their mind for any reason after placing an order, subject to limited
exceptions. Work can however commence within the cooling-off period so long
as the customer expressly agrees to this.
The customer is also given a clear and concise summary of the pre-contract
information they are entitled to receive.
It is important for all traders to be aware of their obligations and the
rights of their customers under consumer protection laws. This template has
been drafted with these laws in mind. Take care when amending the template
to remain compliant with the legislation and, in particular, make sure you
do not include any terms that be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These Doorstep Sale of Services Terms and Conditions contain the following
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
6. Fees and Payment
8. Faulty Products
9. Problems with Our Service
10. Your Obligations
11. Complaints and Feedback
12. Changing the Start Date
13. Cancellation of Contract During the Cooling Off Period
14. Cancellation Outside of the Cooling Off Period
16. Effects of Termination
17. Events Outside of Our Control (Force Majeure)
19. How we use your Personal Information (Data Protection)
20. Other Important Terms
21. Regulations and Information
22. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on
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with the file. It is recommended that you save the document to a location
of your choice prior to viewing.