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Car Repair Terms & Conditions (VBRA Version) (B2C)


These Car Repair Terms and Conditions (VBRA Version) (B2C) are designed for use by garages or repair shops providing repair services for a variety of vehicles. This document is also suitable for the provision of routine and non-routine maintenance. An optional provision is included in these terms and conditions which covers the provision of courtesy cars.

This document has been designed for use only by members of the Vehicle Builders and Repairers Association (VBRA). The terms contained in this document have been written to conform with the provisions of the VBRA consumer code of practice. Several clauses, including a detailed clause addressing the VBRA Conciliation and Arbitration process, offer increased levels of protection and clarity for consumers over and above those contained in the accompanying Car Repair Terms and Conditions (B2C).

These Car Repair Terms and Conditions (VBRA Version) (B2C) are not vehicle-specific and so can be applied to repairs for any type of vehicle, including trailers, caravans and commercial type vehicles provided that in each case the garage’s customer acts as a “consumer” in relation to receipt of the garage’s services. “Consumer” is defined in the Consumer Rights Act 2015 as an individual who receives services for his/her personal use and for purposes wholly or mainly outside the business of that individual or another. Since these terms are designed to be used only in a transaction with a “consumer”, they are less likely to be applicable where the vehicle is of a type designed for commercial use (rather than, say, a private car). Consumer customers may nevertheless be using such commercial types of vehicle for non-commercial purposes in which case these terms should be used.

However, where the garage’s customer is not acting as a consumer in relation to services in respect of any type of vehicle (i.e. the customer is receiving the services wholly or mainly for his business purposes), we have provided an accompanying alternative set of terms for garages to use, the Car Repair Terms and Conditions (Dispute Resolution) (B2B).

These Car Repair Terms and Conditions (VBRA Version) (B2C) are suitable for use whether the contract is an “on premises”, “off premises” or “distance” contract as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Regulations require you to supply certain information to customers who are consumers before they make a booking for any work. Where the contract is an “off premises” or “distance” contract (but not an “on premises” contract), the Regulations also confer on the customer certain rights to cancel the booking, and we have set these out in the terms themselves.

Where the garage is not a member of the VBRA but is dealing with a consumer customer, the accompanying alternative version of this document, the Car Repair Terms and Conditions (B2C), should be used instead.

This template takes full account of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Car Repair Terms and Conditions (VBRA version) contain the following sections:

  1. Definitions and Interpretation
  2. Booking
  3. Investigation and Diagnostics  
  4. Estimates and Quotations
  5. Payment and Invoices 
  6. Insurance Claims and Accident Damage 
  7. The Work 
  8. Vehicle Warranties 
  9. Sub-Contracting
  10. Insurance, Damage and Liability
  11. Warranty and Guarantee
  12. [Courtesy Car] 
  13. Cancellation  
  14. Customer Confidence and Satisfaction, and Complaints
  15. VBRA Conciliation and Arbitration
  16. How We Use Your Personal Information (Data Protection)  
  17. Regulations 
  18. Information 
  19. Changes to Terms and Conditions 
  20. No Waiver
  21. Severance
  22. Law and Jurisdiction

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