Veterinary Surgery Terms and Conditions

These Veterinary Surgery Terms and Conditions are designed for use by vets dealing primarily with domestic animals and pets and cover key aspects of a surgery’s business ranging from the booking of appointments to the provision of treatment, the keeping of associated documents and records, and the payment of fees by customers.

This document is compliant with the GDPR (General Data Protection Regulation). The Data Protection clause in it refers to a Privacy Notice available on request/attached, and you might wish to use our standard Privacy Notice for this purpose: you can find it by clicking here.

A number of optional elements appear throughout this document. These generally refer to additional, “value-added” services which your practice may or may not provide such as a walk-in clinic, call-out visits, assistance with pet insurance claims, and pet-owners’ rights to request documents held by the surgery regarding their pets.

Payment under these terms and conditions is set out with reference to a separate price list, thus allowing complete flexibility with regard to pricing.

Broad reference to some key laws, rules and regulations governing the provision of veterinary care is incorporated in reference to treatment. Users of this template should be aware that laws may change from time to time and should ensure that this clause is kept up-to-date accordingly.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document should be used only where the surgery’s customer is a “consumer” as defined in the Consumer Rights Act 2015 (i.e. an individual who receives services for his/her personal use - for the benefit his/her animal in this case - and for purposes wholly or mainly outside the purposes of any business of that individual or another). The terms are suitable for use where the contract is an “on premises”, “off premises” or “distance” contract as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Regulations require you to supply certain information to customers who are consumers before they make an appointment or arrange treatment. Where the contract is an “off premises” or “distance” contract, the Regulations also confer on the customer certain rights to cancel their appointment or that arrangement, and we have set these out in the terms themselves.

This document has been updated to take full account of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

This template duplicates the Veterinary Surgery Terms of Business (also updated) available in Service Agreement > Services Business Terms.

These Veterinary Surgery Terms and Conditions contain the following clauses:

1. Definitions and Interpretation
2. Consultations and Appointments
3. Fees and Payment
4. Estimates
5. Treatment
6. Documents and Records
7. Animal Health Insurance
8. Limitation of Liability
9. How We Use Your Personal Information (Data Protection)
10. Regulations
11. Information
12. Complaints and Standards
13. Changes to Terms and Conditions
14. No Waiver
15. Severance
16. Law and Jurisdiction

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