Standard Service Terms and Conditions (B2B)
When providing services in the course of business, the value of having
service terms and conditions (also known as standard terms of business or
terms of service) in place cannot be understated. A set of service terms
and conditions ensures that potential clients will know how your services
will be delivered to them, what is expected of them, what their obligations
are, what their rights are, and how the transaction is to proceed.
This document is compliant with the GDPR (General Data Protection
These Standard Service Terms and Conditions are designed for use by service
providers offering their services to business clients (a
“business-to-business” document). An alternative version is available for
use with consumer clients (a “business-to-consumer” document). This
document is suitable for use with a broad range of services.
This all-new document replaces the previous “business-to-business” version
of our standard service terms and conditions, offering more comprehensive
provisions and greater consistency with the counterpart template. The
differentiation between the business-to-business and business-to-consumer
versions of the contract has also been made clearer.
Detailed provisions in this document set out the parameters within which
the services are to be provided, the obligations of both the service
provider and the client, and how and when payment is to be made. Further
key terms cover aspects such as insurance, liability, and guarantees. These
terms mirror exactly the provisions of the Standard Service Agreement, also
available from Simply-Docs. The terms in this document are written with
reference to the agreement, promoting further clarity as to which document
is legally binding.
Over and above the business-to-consumer version, this document also
contains provisions for financial record keeping, confidentiality,
non-solicitation, and a more onerous liability and indemnity clause.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These Standard Service Terms and Conditions contain the following clauses:
1. Definitions and Interpretation
2. Provision of the Service
3. Client’s Obligations
4. Fees, Payment and Records
5. Liability, Indemnity and Insurance
8. Force Majeure
9. Term and Termination
10. Effects of Termination
11. [Data Protection]
12. [Data Processing]
13. No Waiver
14. Further Assurance
17. Assignment and Sub-Contracting
19. Relationship of the Parties
21. Third Party Rights
23. Entire Agreement
26. Dispute Resolution
27. Law and Jurisdiction
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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