Terms and Conditions for IT Services
These Terms and Conditions for IT Services regulate the relationship
between the provider of IT Services and their customers. The services to
which these terms and conditions apply are broadly those relating to the
installation, maintenance or repair of computer hardware and/or software
installations. This document is not suitable for provision of services to a
consumer, i.e. an individual who receives services for his/her personal use
and for purposes wholly or mainly outside his/her or another’s business.
This document is compliant with the GDPR (General Data Protection
Included in these terms and conditions are an Equipment Schedule and a
Specification of Services Schedule. In these schedules you can set out the
specific details of the service to be provided and the relevant equipment
belonging to the client.
This template is best used for one-off transactions. For documents better
suited to long term IT service provision please see, as examples, our
Service Level Agreement (IT Services)
IT Service Agreement
This document duplicates the IT Services Terms of Business available in the
Services Terms of Business subfolder.
These Terms and Conditions for IT Services include the following clauses:
2. Definitions and Interpretation
3. Provider’s Obligations
4. Customer’s Obligations
7. Variation and Amendment
11. [Data Protection]
12. [Data Processing]
13. Assignment and Sub-Contracting
14. Force Majeure
18. Dispute Resolution (ADR and Arbitration)
19. Law and Jurisdiction
1. Equipment Schedule
2. Specification of Services Schedule
Optional phrases/clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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