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Terms and Conditions for IT Services


This document has been updated for Brexit. References to data protection legislation have been updated with reference to the UK GDPR.

These Terms and Conditions for IT Services regulate the relationship between the provider of IT Services and their customers. The services to which these terms and conditions apply are broadly those relating to the installation, maintenance or repair of computer hardware and/or software installations. This document is not suitable for provision of services to a consumer, i.e. an individual who receives services for his/her personal use and for purposes wholly or mainly outside his/her or another’s business.

Included in these terms and conditions are an Equipment Schedule and a Specification of Services Schedule. In these schedules you can set out the specific details of the service to be provided and the relevant equipment belonging to the client.

This template is best used for one-off transactions. For documents better suited to long term IT service provision please see, as examples, our Service Level Agreement (IT Services) and IT Service Agreement templates.

This document duplicates the IT Services Terms of Business available in the Services Terms of Business subfolder.

These Terms and Conditions for IT Services include the following clauses:

1. Application 
2. Definitions and Interpretation 
3. Provider’s Obligations 
4. Customer’s Obligations 
5. Price 
6. Payment 
7. Variation and Amendment 
8. Termination 
9. Liability 
10. Confidentiality 
11. [Data Protection] 
12. [Data Processing] 
13. Assignment and Sub-Contracting 
14. Force Majeure 
15. Waiver 
16. Severance 
17. Notices 
18. Dispute Resolution (ADR and Arbitration) 
19. Law and Jurisdiction

and Schedules:

1. Equipment Schedule 
2. Specification of Services Schedule

Optional phrases/clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have subscribed to the Business document folder click on the “Download” button below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.

Terms and Conditions for IT Services is part of Business Documents. Just £35.00 + VAT provides unlimited downloads from Business Documents for 1 year.

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