Veterinary Surgery Terms of Business
This document has been updated for Brexit. References to the GDPR have been
These Veterinary Surgery Terms of Business is designed for use by vets
dealing primarily with domestic animals and pets and cover key aspects of a
surgery’s business, ranging from the booking of appointments to the
provision of treatment, the keeping of associated documents and records,
and the payment of fees by customers.
A number of optional elements appear throughout this document. These
generally refer to additional, “value-added” services which your practice
may or may not provide such as a walk-in clinic, call-out visits,
assistance with pet insurance claims, and pet-owners’ rights to request
documents held by the surgery regarding their pets.
Payment under these terms is set out with reference to a separate price
list, thus allowing complete flexibility with regard to pricing.
Broad reference to some key laws, rules and regulations governing the
provision of veterinary care is incorporated in reference to treatment.
Users of this document should be aware that laws may change from time to
time and should ensure that this clause is kept up-to-date accordingly.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
This template should be used only where the surgery’s customer is a
“consumer” as defined in the Consumer Rights Act 2015 (i.e. an individual
who receives services for his/her personal use - for the benefit his/her
animal in this case - and for purposes wholly or mainly outside the
purposes of any business of that individual or another). The terms are
suitable for use where the contract is an “on premises”, “off premises” or
“distance” contract as defined in the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013. The Regulations
require you to supply certain information to customers who are consumers
before they make an appointment or arrange treatment. Where the contract is
an “off premises” or “distance” contract, the Regulations also confer on
the customer certain rights to cancel their appointment or that
arrangement, and we have set these out in the terms themselves.
This template duplicates the Veterinary Surgery Terms and Conditions
available in Terms and Conditions > Services Terms and Conditions
If the veterinary services are to be provided online rather than face to
face, you should instead use the Website Terms of Sale - Online Veterinary
Services (B2C) template in our Online Professional Services Website Terms
of Sale (B2C) subfolder.
These Veterinary Surgery Terms of Business contain the following clauses:
1. Definitions and Interpretation
2. Consultations and Appointments
3. Fees and Payment
6. Documents and Records
7. Animal Health Insurance
8. Limitation of Liability
9. How We Use Your Personal Information (Data Protection)
12. Complaints and Standards
13. Changes to Terms and Conditions
14. No Waiver
16. Law and Jurisdiction
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