IT Services Terms of Business (B2B)

These IT Services Terms of Business (B2B) provide a comprehensive contract framework for IT service providers working with business clients. They cover everything from how services are ordered and provided to fees, access to systems, data security, liability, and termination, all in language aligned with the rest of the Simply-Docs T&Cs suite.

What Do These IT Services Terms of Business (B2B) Do?

This document sets out the legal basis on which an IT service provider supplies its services to business clients. It defines the scope of the services (including support, maintenance, monitoring, management, installation, migration, and consultancy), regulates remote and on-site access to client equipment, software and other client materials (e.g., data stored on such systems), and clarifies how recommendations, maintenance, and incidents are handled. It also allocates responsibility for backups, security, and licences, and includes modern provisions on confidentiality, data security, data protection & processing, insurance, liability, and other key terms.

Who Are These Terms of Business For?

This template is designed for IT service providers (including MSPs and support companies) who contract with UK business clients. It is suitable for a wide range of IT service offerings, including one-off projects, ad-hoc support, and ongoing managed services. The detailed scope of services, systems in scope, service levels, and pricing model must be agreed upon by the parties and defined in the referenced Order and Specification (please note that these are not part of the template, instead referring more generally to your own preferred in-house forms).

What Are the Key Features of these IT Services Terms of Business (B2B)?

• IT-specific structure: Built for IT support and managed services, with clear definitions for client equipment, software, client materials, incidents and planned maintenance.
• Flexible service scope: Works for one-off projects, ad-hoc support and ongoing managed services, with the detail set out in an order and specification.
• Clear responsibilities: Explains what the service provider must do, what the client must do, and where responsibility stops if, for example, third parties or ignored recommendations cause problems.
• Flexible pricing options: Supports both fixed fees and time-and-materials charging (including overtime and expenses), with straightforward payment, VAT and late-payment terms.
• Data and risk protection: Includes data security and optional UK GDPR compliant data processing clauses, insurance requirements, modern liability caps and exclusions, and up-to-date termination provisions tailored to IT work.

How Does this Template Compare with the Standard Service Terms of Business (B2B)?

This document follows the same overall structure and style as the Standard Service Terms of Business (B2B), so users familiar with the standard document will find this version easy to work with. However, this template goes further for IT work: it covers IT-specific matters such as equipment, software, client data, incidents, maintenance, remote access, and detailed system-access controls. Moreover, it shapes the risk, data-security, and liability provisions around the realities of IT support and managed services.

These IT Services Terms of Business (B2B) contain the following clauses:

1. Definitions and Interpretation
2. Basis of Contract
3. Provision of the Services and the Service Provider’s Obligations
4. Client’s Obligations
5. Fees
6. Payment and Records
7. Variation and Amendments
8. Confidentiality
9. Law [and Policies]
10. Data Security
11. Data Protection
12. [Data Processing]
13. Insurance
14. Liability
15. Force Majeure
16. Termination
17. Effects of Termination
18. No Waiver
19. Further Assurance
20. Variation
21. Severance
22. Assignment and Sub-Contracting
23. Third Party Rights
24. Relationship of the Parties
25. Notices
26. Entire Agreement
27. [Dispute Resolution (ADR and Arbitration)]
28. Law and Jurisdiction

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These IT Services Terms of Business (B2B) are unlocked and in .docx format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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IT Services Terms of Business (B2B) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.