IT Services Terms of Business
These IT Services Terms of Business regulate the relationship between the
provider of IT Services and their customers. The IT Services to which these
terms of business apply are broadly those relating to the installation,
maintenance or repair of computer hardware and/or software installations.
This document is not suitable for provision of services to a consumer, i.e.
an individual who receives services for his/her personal use and for
purposes wholly or mainly outside his/her or another’s business.
This document is compliant with the GDPR (General Data Protection
Included in this document are an Equipment Schedule and a Specification of
Services Schedule. In these schedules you can set out the specific details
of the service to be provided and the relevant equipment belonging to the
This set of terms is best used for one-off transactions. For documents
better suited to long term IT service provision please see, as examples,
Service Level Agreement (IT Services)
IT Service Agreement
This document duplicates the Terms and Conditions for IT Services available
in the Services Terms and Conditions subfolder.
These IT Services Terms of Business include the following clauses:
2. Definitions and Interpretation
3. Provider’s Obligations
4. Customer’s Obligations
7. Variation and Amendment
11. [Data Protection]
12. [Data Processing]
13. Assignment and Sub-Contracting
14. Force Majeure
18. Dispute Resolution (ADR and Arbitration)
19. Law and Jurisdiction
1. Equipment Schedule
2. Specification of Services Schedule
3. [Data Processing]
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
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