IT Services Terms of Business

These IT Services Terms of Business regulate the relationship between the provider of IT Services and their customers. The IT Services to which these terms of business apply are broadly those relating to the installation, maintenance or repair of computer hardware and/or software installations. This document is not suitable for provision of services to a consumer, i.e. an individual who receives services for his/her personal use and for purposes wholly or mainly outside his/her or another’s business.

This document has been updated for Brexit. References to data protection legislation have been updated with reference to the UK GDPR.

Included in this document are an Equipment Schedule and a Specification of Services Schedule. In these schedules you can set out the specific details of the service to be provided and the relevant equipment belonging to the client.

This set of terms is best used for one-off transactions. For documents better suited to long term IT service provision please see, as examples, our Service Level Agreement (IT Services) and IT Service Agreement templates.

This document duplicates the Terms and Conditions for IT Services available in the Services Terms and Conditions subfolder.

These IT Services Terms of Business include the following clauses:

1. Application 
2. Definitions and Interpretation 
3. Provider’s Obligations 
4. Customer’s Obligations 
5. Price 
6. Payment 
7. Variation and Amendment 
8. Termination 
9. Liability 
10. Confidentiality 
11. [Data Protection] 
12. [Data Processing] 
13. Assignment and Sub-Contracting 
14. Force Majeure 
15. Waiver 
16. Severance 
17. Notices 
18. Dispute Resolution (ADR and Arbitration) 
19. Law and Jurisdiction

and Schedules:

1. Equipment Schedule 
2. Specification of Services Schedule 
3. [Data Processing]

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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