Hotel Terms of Business (B2C)
These Hotel Terms of Business are designed for use by hotels providing a standard range of services, including accommodation, food, and drink.
They cover the main contractual and operational issues that arise in running a consumer-facing hotel business, including bookings, fees and payment, cancellations, and the rules applying to guests during their stay.
This document has been updated for Brexit. References to the GDPR have been removed in favour of a simpler cross-reference to a Privacy Policy. A range of Privacy Policy templates is available in our UK GDPR and Data Protection group.
When to Use These Hotel Terms
These terms should be used only where the hotel’s customer is a consumer within the meaning of the Consumer Rights Act 2015.
They are not suitable for business customers. For non-consumer bookings, the appropriate alternative is Hotel Terms of Business (B2B).
Booking Structure, Rates, and Cancellation
This template assumes that the hotel offers promotional rates, such as discounted rates for early booking and advance payment. Additional payment provisions are included to reflect that pricing model.
It also includes optional provisions dealing with late cancellation charges, no-shows, smoking rooms, and parking facilities.
Consumer Contracts and Hotel Cancellation Rights
These terms are suitable for on-premises, off-premises, and distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The Regulations require certain information to be given before a booking is accepted. They do not give consumers a statutory right to cancel accommodation bookings in the same way as some other consumer contracts, but this template includes a contractual right to cancel up to a stated period before check-in.
That cancellation right does not apply where the customer has booked and paid in advance at a promotional rate lower than the rate otherwise payable on check-out or, if agreed, on check-in.
Key Areas Covered
The terms cover the main legal and practical issues relevant to hotel bookings, including reservations, fees and payment, cancellations, check-in and check-out, hotel rules, food and drink, disabled customers, liability, data protection, and governing law and jurisdiction.
Hotel Terms of Business (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.