Letter Acknowledging Receipt of Complaint made to Estate Agent or Letting Agent
Estate Agent’s Acknowledgment of Complaint Letter
This Estate Agent’s Acknowledgment of Complaint Letter is part of a suite of letters designed for use in conjunction with our Complaints Policies and Complaints Handling Procedures for Estate Agents and Lettings Agents.
The Letter acknowledges receipt of the complaint and confirms that a formal investigation will be undertaken. In order to comply with the requirements of the ombudsman redress schemes to which agents must belong, this acknowledgement letter must be sent within 3 working days of receipt of the complaint, and a written outcome of the investigation must be provided within 15 working days.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
This Estate Agent’s Acknowledgment of Complaint Letter is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.
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