Letter Asking for Additional Details Regarding Complaint made to Estate or Lettings Agent

Second Request for Additional Information about Complaint

PROP.EST.31

This Second Request for Additional Information about Complaint is part of a suite of letters designed for use in conjunction with our Complaints Policies and Complaints Handling Procedures for Estate Agents and Lettings Agents.

This Letter can be sent to the complainant to request further information about the complaint. It is drafted on the basis that the complainant has already provided some information which has indicated a need for further details to be sought. Once the additional information has been provided, investigation of the complaint should resume with a view to providing a written outcome as soon as possible.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This Second Request for Additional Information about Complaint is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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