Mixed-Use Property Management Service Agreements and SLAs
The documents listed below are for use by property management companies who manage mixed-use residential/commercial developments on behalf of the property owner. This subfolder contains a service agreement and a service level agreement.
The Property Management Service Agreement – Mixed-Use Property is designed for use where there is a single mixed-use site, for example a shopping parade with flats above. The agreement contains detailed provisions setting out the obligations of each party and the payment structure.
The Property Management Service Level Agreement – Mixed-Use Property (SLA) is designed for use where the management company is responsible for a number of mixed-use properties belonging to the same owner. Many of the provisions are similar to those in the service agreement but the service level agreement is designed to be flexible and allow for review and variation from time to time.
Mixed-Use Property Management Service Agreements and SLAs is part of Property. Just £38.50 + VAT provides unlimited downloads from Property for 1 year.
Frequently Asked Questions
I manage a parade of shops with flats above. What management agreement covers a mixed-use site? +
Use a mixed-use property management service agreement, designed for a single site combining residential and commercial units, for example a shopping parade with flats above. It sets out your duties and the payment structure across both elements. For several mixed-use sites owned by the same client, use the mixed-use service level agreement. This sub-folder has both.
Do the residential agent rules apply if I only manage a mixed-use building? +
Yes, to the residential part. If you manage the flats and hold client money you must still belong to a redress scheme and a client money protection scheme in England, because those duties attach to the residential management work, not the commercial units. Factor both into your mixed-use agreement.
How are service charges handled differently for the flats and the shops? +
They run on different rules. Commercial service charges follow the leases and RICS best practice, while residential service charges are more tightly regulated, with statutory consultation for larger works and a reasonableness test under the Landlord and Tenant Act 1985. A mixed-use agreement should keep the two schemes apart. This sub-folder's mixed-use documents set the framework.
What is the difference between the mixed-use service agreement and the service level agreement? +
The service agreement is for one mixed-use site. The service level agreement is for managing a number of mixed-use properties for the same owner, with similar duties but flexible terms allowing review and variation over time. Choose by whether you manage a single site or a portfolio. This sub-folder has both.
Can one agreement cover both the commercial and residential parts of my site? +
Yes. The mixed-use service agreement is built to handle both in a single document, setting out your obligations and the payment structure across the whole site while recognising that the residential and commercial elements carry different legal duties. This sub-folder provides the mixed-use templates so you do not have to stitch two agreements together.
