Template Service Agreements and Service Level Agreements for Business Premises
These Template Service Agreements and Service Level Agreements for Business Premises are for use by property management companies that handle the management of tenanted commercial properties on behalf of property investor clients and set out he level of service expected from the provider and defines the quality, availability and responsibilities of the service provided.
The agreements are professionally drafted and designed for the management of a single property, either one occupied by a single tenant or a building containing a number of units for different types of business premises, such as an office block, shopping centre or industrial estate. They contain detailed provisions setting out the obligations of each party and the payment structure. The Service Level Agreements are for use with a long term relationship between the landlord and management company and designed to be flexible and allow for review and variation from time to time.
Please click on the links below to view the available documents.
For use in England and Wales only .
Template Service Agreements and Service Level Agreements for Business Premises is part of Property. Just £38.50 + VAT provides unlimited downloads from Property for 1 year.
Frequently Asked Questions
I manage a commercial building for an investor. What contract should I have with the owner? +
Use a property management service agreement. It sets out your duties, rent and service charge collection, repairs and maintenance, reporting to the owner, your fees and how the arrangement ends. Separate versions suit a single tenant property or a multi-let building like an office block or industrial estate. This sub-folder has both.
What is the difference between a service agreement and a service level agreement here? +
A service agreement governs the management of one property. A service level agreement suits a longer term relationship, defining the standard, quality and availability of the service, with mechanisms for review and variation over time. Pick the service agreement for a single instruction and the service level agreement for an ongoing portfolio relationship. This sub-folder has both.
Can I charge the owner a percentage based management fee? +
You can agree fees with the owner freely, but if you recover a management fee through the tenants' service charge and you are RICS regulated, the current RICS professional standard requires a fixed fee reflecting actual cost rather than a percentage and bars profit from services. Keep the owner fee and any service charge fee distinct. This sub-folder sets out the payment structure.
Who is responsible if a contractor I appoint does poor work? +
That depends on your agreement. A well drafted service agreement sets out whether you appoint contractors as agent for the owner or in your own name, your standard of care and any limits on liability. Clear allocation avoids disputes when something goes wrong. This sub-folder's agreements deal with obligations and the payment structure between you and the owner.
How do I end a management arrangement with a property owner? +
Through the termination provisions in the agreement, which typically set a notice period and deal with handover of records, keys and any monies held. Agreeing this at the outset avoids a messy exit. This sub-folder's service agreements and service level agreements include termination and handover terms.
