Website Terms of Sale - Online Tuition, Mentoring, Teaching etc (Adult) (B2C)

These Website Terms of Sale - Online Tuition, Mentoring, Teaching etc (Adult) (B2C) are designed for a teacher, tutor, instructor, trainer, mentor, coach or similar ("tutor") to provide expert teaching, coaching, mentoring, training or instruction services (“tuition”) to an adult client. Tuition under the terms and conditions of this document is through provision of both online video streamed sessions which are live (one way or two way) or recorded (one way) and downloadable background and other materials. All of this tuition is made available in return for a single Subscription payment.  

This template does not specify any particular subject to be taught, but it is suitable for tuition in a range of subjects, e.g. any general or particular life skill, or any knowledge, skill, expertise, or qualification in any business, commercial, professional, technical, IT, academic, practical, or creative subject etc. There is an attachment to the main body of the terms and conditions which can be adapted according to the type of subject to be taught.

This template provides that, for video streaming, the tutor and the client will use a cloud-based web conferencing platform (such as Zoom). Most of the provisions specifically relating to use of a video streaming platform are in the attachment. If a platform other than Zoom is to be used, the attachment can easily be adapted as necessary.

The tutor may be a self-employed individual (sole trader), in which case he/she will contract personally on these terms and conditions with the client. However, where the provider is a company or partnership which engages a tutor to provide the tuition, it will contract with the client. In each case the client will be contracting as a consumer, not as a business client.

This document provides for the Subscription to cover single or multiple video sessions and the accompanying downloadable background and other text/graphics/images.

Each video streamed session may be in any of the following formats:

(a) Live private one-to-one session which only one client can access. It is “two way” so that the tutor and client can see, hear and talk to each other. This session can be tailored to the needs of the particular client; 

(b) Pre-recorded tuition session capable of being accessed at any time/s by one or more clients. Its nature is such that it is a “one way” event with no communication between client and tutor. This allows a client to access the session on demand whenever it is convenient to him/her; 

(c) Live “one way” session (where no client can communicate with the tutor or any other client). This can be accessed by one or more clients at the same time. If the live session is also recorded by the tutor, it can then also be made accessible for clients as a session as outlined at "(b)" above; 

(d) Live group class where a number of clients access it at the same time and it is “two way” so that clients can, in real time, see, hear, and be seen and heard by the tutor, and, if the tutor permits, each other. (The tutor will probably want to limit the clients who can have access on each occasion to a number which is manageable if, during the course of the session, the tutor needs or expects to have substantial interaction with clients in the online class).

These Terms of Sale anticipate that everything that the tutor sells on these terms via its website will be provided online only. No tangible items such as books (or other materials) in paper form, CDs, or DVDs will be supplied on these terms. This document is only suitable for online tuition. For tuition in person at the tutor’s premises or client’s home, not online, please see the Tutor, Instructor, Coach or Mentor (Adults) Agreements.

Under these Terms of Sale, the client has to set up an Account before purchasing any sessions. He/she can do so without charge and without committing to purchase any content. He/she can then purchase a Subscription comprising video sessions and other materials offered on your website.

Each Subscription provides access to a relevant session on a specific date (if live) or during a stated period (if pre-recorded) as well as to the background and other materials. The sessions, dates and periods in each case should be defined on your website in an appropriate place and confirmed in the client’s order details.

These Terms of Sale guide the client through the order process, explaining the formation of the contract between you and them for the Subscription, also setting out details about the content and its availability and provision, pricing, payment, and licensing.

Particular attention should be given to descriptions when selling content. This should be reflected in the definition of “Paid Content” and elsewhere in these terms and also in the information available on the website or given to a client before they sign up for a Subscription.

Cancellation rights are addressed in detail in the terms, including the 14-day cooling off period granted to consumers under the 2013 Consumer Contracts Regulations.

Further key provisions deal with liability, customer complaints (with reference to complaints handling policies and procedures, templates for which are also available from Simply-Docs), contact information, and data protection.

This template applies only to the sale of content, leaving the terms governing the use of the website itself to a separate document.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Website Terms of Sale - Online Tuition, Mentoring, Teaching etc (Adult) (B2C) contain the following clauses:

Background

1. Definitions and Interpretation

2. Information About Us

3. Contacting Us

4. Age Restrictions and Consumers only

5. Business Customers

6. Subscriptions, Paid Content, Pricing and Availability

7. Orders – How Contracts are Formed

8. Payment for Subscriptions

9. Provision of Paid Content

10. Licence

11. Problems with the Paid Content

12. Cancelling Your Subscription

13. Your Other Rights to End the Contract

14. Our Liability to Consumers

15. Complaints and Feedback

16. How We Use Your Personal Information (Data Protection)

17. Other Important Terms

18. Law and Jurisdiction

Attachment:

1. Use of [Zoom][Other online service delivery platform] web-conferencing platform to access tuition, instruction, teaching, coaching, training, or mentoring online

2. The technology that We will be responsible for providing

3. The technology and other items that You will be responsible for providing

4. Scope of what We make available to access

5. Account setup needed

6. Your responsibility for Your Account and its security

7. Your privacy and security on each occasion when tuition is accessed

8. Health and Safety

9. Tutors [and professional references]

10. Scope of Our content

11. Your commitment

12. Provision of items by You

These Website Terms of Sale - Online Tuition, Mentoring, Teaching etc (Adult) (B2C) are in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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