Website Terms of Sale - Online Physiotherapy (B2C)
These Website Terms of Sale - Online Physiotherapy (B2C) are designed for physiotherapists and physiotherapy providers offering services online to patients on a subscription basis.
They cover access to live or recorded online sessions together with downloadable supporting materials, with the scope of the services set out in an attachment to the main terms.
Use these terms for subscription-based online physiotherapy
The template is suitable for a range of online physiotherapy services. Depending on what is offered, this can include advice, guidance and information, examination, assessment, diagnosis, triage, case history taking, and the explanation, prescription, demonstration, or observation of exercises and movements.
It can be used whether the physiotherapist is a sole trader contracting personally with the patient or a company or partnership providing the services through an engaged physiotherapist. In each case, the patient contracts as a consumer.
Covers different session formats
The subscription can cover single or multiple sessions together with accompanying downloadable materials. The template is broad enough to support different methods of delivery, including:
- Live one-to-one two-way sessions
- Pre-recorded on-demand sessions
- Live one-way streamed sessions
- Live interactive group sessions
Group sessions may be better suited to lectures or discussions about physiotherapy topics than to the treatment of, or discussion about, individual participants.
Each subscription can provide access to a specific live session date or to a stated access period for pre-recorded content, with the relevant details set out on the website and confirmed in the patient’s order details.
Designed for online-only provision
These terms assume that everything sold under them is provided online only. They are not intended for the supply of physical items such as books, paper materials, CDs, or DVDs.
The template also assumes that the patient must create an account before purchasing any sessions, although doing so does not commit them to a purchase.
Includes platform-specific, health-related, and consumer law provisions
An attachment to the main terms deals with the practical delivery of online physiotherapy using a cloud-based web conferencing platform such as Physitrack or Zoom. Most of the provisions specific to online delivery sit in that attachment, including technology requirements, account security, privacy, fitness, health and safety, and the patient’s responsibility to provide health-related information.
The main terms cover the order process, contract formation, pricing, payment, provision of paid content, licensing, complaints, liability, contact information, and data protection.
Particular care should be taken over how paid content is described on the website and in the terms, especially in relation to what is included in the subscription.
Cancellation rights are addressed in detail, including the 14-day cooling-off period granted to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This template applies only to the sale of content, leaving the terms governing use of the website itself to a separate document.
Website Terms of Sale - Online Physiotherapy (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.