Website Terms of Sale - Online Veterinary Services (B2C)
These Website Terms of Sale - Online Veterinary Services (B2C) are designed for veterinary surgeons, veterinary nurses, and other veterinary practitioners providing online services to consumers on a subscription basis.
They can be used for one-to-one consultations about an animal for which the customer is responsible, as well as other online services such as live group sessions, recorded information videos, and downloadable supporting materials.
Use these terms for subscription-based online veterinary services
The template is suitable for online consultations and related services delivered by an individual practitioner or by a veterinary practice operating through one or more engaged vets. In each case, the customer contracts as a consumer.
An attachment to the main terms sets out the detail of what the vet makes available and can be adapted to reflect the services offered by each practice.
Covers different online consultation and content formats
The subscription can cover single or multiple video sessions together with accompanying downloadable materials. The template supports:
- Live one-to-one two-way consultation sessions, where the vet can see the customer and the animal
- Pre-recorded information sessions available on demand
- Live one-way information sessions
- Live interactive group video sessions
Group sessions may be useful for customers who own the same type or breed of animal and want guidance on health and welfare, together with the opportunity to raise queries and share practical tips.
Each subscription can provide access to a particular live consultation or other session on a specific date, or to pre-recorded content during a stated access period, with the relevant details set out on the website and confirmed in the customer’s order details.
Designed for online-only provision
These terms assume that everything sold under them is provided online only. They are not suitable for in-person consultations or for the supply of physical items such as books, paper materials, CDs, or DVDs.
The template also assumes that the customer must create an account before purchasing a subscription, although doing so does not commit them to a purchase.
Includes platform-specific, privacy, health, and consumer law provisions
An attachment to the main terms deals with delivery through a cloud-based web conferencing platform such as Zoom. Most of the provisions specific to online delivery sit in that attachment, including technology requirements, account security, privacy, health and safety, the scope of the content, the customer’s commitments, and provision of medicines or equipment by the customer at their own expense.
The main terms cover the order process, contract formation, pricing, payment, provision of paid content, licensing, complaints, liability, contact information, and data protection.
Particular care should be taken over how paid content is described on the website and in the terms, especially in relation to what is included in the subscription.
Cancellation rights are addressed in detail, including the 14-day cooling-off period granted to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This template applies only to the sale of content, leaving the terms governing use of the website itself to a separate document.
Website Terms of Sale - Online Veterinary Services (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.