These Website Terms of Sale - Veterinary Services (B2C) are designed for a
veterinary surgeon, nurse or other veterinary practitioner (“vet”) to
provide one or more consultations to a customer about any animal for which
the customer has responsibility.
This document also allows for other two way services to be provided, for
example, a live online “interest group” session hosted by a vet for
customers who own the same type or breed of animal. In such sessions, the
vet can provide guidance about health and welfare of that type or breed,
and customers can discuss queries, tips etc.
These and other two way live advice and information sessions provided under
the terms and conditions of this document are accessed through the medium
of online video streaming.
There is also provision in the document for making available one way
recorded sessions, e.g. information or advice videos which can be viewed by
the customer, and for downloading of other materials and access to other
There is an attachment to the main body of the terms and conditions which
sets out the detail of what is actually provided or made available by the
vet. This attachment can be adapted as necessary by each vet’s practice.
This template provides for the use by the vet and the customer of a
cloud-based web conferencing platform (such as Zoom) for video streaming.
Most of the provisions specifically relating to the use of such a platform
are in the attachment. If a platform other than Zoom is to be used, the
attachment can easily be adapted as necessary.
The vet may be a self-employed individual (sole trader), in which case
he/she will contract personally on these terms and conditions with the
customer. However, where the vet practice is a company or partnership which
engages one or more vets to provide the online service, it will contract
with the customer. In each case the customer will be contracting as a
consumer, not as a business customer.
This document provides for either a single session or for more than one
session to be purchased. It also provides for text/graphics items to be
downloaded (at any time after any session/s have been purchased) without
Each session may be in any one or more of the following video-streamed
(a) Live private one-to-one consultation video session with a vet which only one customer can access. It is “two way” so that the vet and customer can see, hear and talk to each other (and the customer’s animal can be seen by the vet); or
(b) Pre-recorded information (e.g video) session capable of being accessed at any
time/s by one or more customers. Its nature is such that it is a “one way”
event with no communication between customer and vet. This allows a
customer to access on demand the particular information provided by the vet whenever it is convenient to
(c) Live “one way” video session (e.g. for a vet to provide information to customers) where no customer can
communicate with the vet or any other customer. This can be accessed by
one or more customers at the same time. If the live session is also recorded
by the vet, it can then also be made accessible for customers as a session
as outlined at “(b) above; or
(d) Live group video session where a number of customers access it at the same
time and it is “two way” so that customers can, in real time, see, hear,
and be seen and heard by the vet, and, if the vet permits, each other. (The
vet will probably need to limit the customers who can have access on each
occasion to a number which is manageable if the vet expects to have substantial interaction with customers during such a group session).
These Terms of Sale anticipate that everything that the vet sells on these
terms via its website will be digital content provided online only. No
tangible items such as books, CDs, or DVDs will be supplied on these terms.
This document is only suitable for online sessions. For consultations with
a vet in person at the vet’s premises or customer’s home, not online,
please see the Veterinary Surgery Terms and Conditions.
Under these Terms of Sale, the customer has to set up an Account. They can do so without charge and without
committing to purchase any digital content. They can then purchase a
Subscription comprising any online session/s offered on your website. So,
for example, a Subscription might comprise a particular single
consultation. Alternatively it might include several such sessions, or a
package/series of live and/or pre-recorded sessions. The Terms of Sale
provide that each Subscription provides access to the particular consultation or other sessions on one or more specific dates (if live), or during a stated period
(if pre-recorded). The sessions, dates and periods in each case should be
defined on your website in an appropriate place and confirmed in the
client’s order details.
These Terms of Sale guide the customer through the order process,
explaining the formation of the contract between you and them for the
Subscription, also setting out details about the digital content and its
availability and provision, pricing, payment and licensing.
Particular attention should be given to content descriptions when selling
digital content. This should be reflected in the definition of “Paid
Content” and elsewhere in these terms and also in the information available
on the website or given to a customer before they sign up for a
Cancellation rights are addressed in detail in the terms, including the
14-day cooling off period granted to consumers under the 2013 Consumer
Further key provisions deal with liability, customer complaints (with
reference to complaints handling policies and procedures, templates for
which are also available from Simply-Docs), contact information, and data
This template applies only to the sale of digital content, leaving the
terms governing the use of the website itself to a separate document.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These Website Terms of Sale - Online Veterinary Services (B2C) contain the
1. Definitions and Interpretation
2. Information About Us
3. Contacting Us
4. Age Restrictions and Consumers only
5. Business Customers
6. Subscriptions, Paid Content, Pricing and Availability
7. Orders – How Contracts are Formed
8. Payment for Subscriptions
9. Provision of Paid Content
11. Problems with the Paid Content
12. Cancelling Your Subscription
13. Your Other Rights to End the Contract
14. Our Liability to Consumers
15. Complaints and Feedback
16. How We Use Your Personal Information (Data Protection)
17. Other Important Terms
18. Law and Jurisdiction
1. Use of [Zoom][Other online service delivery platform] web-conferencing
platform to access consultation with a [veterinary practitioner]
[[or][veterinary surgeon][or][veterinary nurse] online
2. The technology that We will be responsible for providing
3. The technology and other items that You will be responsible for
4. Scope of what We make available to access
5. Account setup needed
6. Your responsibility for Your Account and its security
7. Your privacy and security on each occasion when the services are
8. Health and Safety
10. Scope of Our services
11. Your commitment
12. Provision of medicines, equipment etc by You at Your expense.
These Website Terms of Sale - Online Veterinary Services
(B2C) are in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on
the “Download Document” link below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.