Manufacturing and Outsourcing Agreements
It is cost-effective and thus common for businesses to outsource large-scale operations such as customer support and manufacturing to other companies.
It is important to ensure that the provider of the outsourced services works in accordance with the client business’s own methods, instructions and standards. As such, an Outsourcing Agreement should set out agreed methods of service delivery, quality control procedures, service levels and, where appropriate, training requirements.
All aspects of an outsourcing agreement should be carefully negotiated at the outset in order to ensure that the interests of both businesses are protected and that the provider of the outsourced services functions as close to being a part of the client business as is reasonably possible.